Customer Service Representative

In this function you will:
• Maintain (enter, follow up) customer order entries and monitor status daily to manage late issues
• Prioritization and escalation customer line down situations and past due orders with scheduling, production, and purchasing.
• Instruct Warehouse on Order Fulfillment and/or Inventory Replenishment
• Answer customer inquiries for capacity increases and safety stock requests
• Answer customer inquiries for new products and lead times
• Price confirmation and entry
• Bill of Lading
• Scheduling Transportation
• Coordinate material and purchased component availability with purchasing and communicate with the customers
• Review forecasts for customers that provide them, and pass information onto the appropriate departments
• Build and Maintain Spreadsheets
• Maintain Records, Transactions, and Inquiries
• Act as a Company Ambassador
• Understand our customers' needs through quality conversations and follow up calls
• Report to supervisors and managers conditions or practices that are unsafe to the company and its employees
• Keep the Customer Service Manager informed of any areas of concern.

Qualifications:

Required (Basic) Qualifications:

• Bachelor's Degree from an accredited university.. Or... HS degree with 5+ years in account management.
• 2+ Years in a Customer Service-related role supporting a manufacturing/production ..or... a national product/part sales environment.

• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."
Candidate will not need sponsorship now or in the future.

• No relocation assistance is available for this role. Candidates must reside within 50 miles of Carol Stream, IL.

Preferred Qualifications:
• Bachelor's degree in Business or Technical Discipline.
• Previous experience in Automotive sector.
• Excellent Communication (verbal and written), Problem Solving and Listening Skills
• Highly Organized and Strong Ability to Multi-Task, detail oriented
• Logically Minded, Demonstrated Aptitude in Microsoft Office.
• Team player with positive outlook.
• Experience and exposure to various manufacturing environments.
• Experience developing and tracking training programs .
• Must possess good organizational and prioritization skills to maintain and address multiple assigned projects and expectations.
• Bi-lingual English/Spanish

Position Criteria:

• Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels.
• Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions. (over / under messages)
• Promotes continuous process improvement within role and department to maximize efficiencies, effectiveness, quality, and customer satisfaction.
• Develops in-depth understanding of Vehicle Group products, markets and customer channels.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Client-provided location(s): Glendale Heights, IL

Job ID: Eaton-59165CarolStream

Employment Type: OTHER

Posted: 2026-02-15T18:38:16