Customer Service Representative

• Works with field sales for ship short permission and follows these parts until the final part has been supplied to the customer.
• Communicates all status updates of drawings and shipment via email, vista or phone conversations.
• Processes Expedites promptly.
• Processes Vista Change notices for shipment details/others -routes to appropriate SE/COE
• Process claims, credit memos and manual invoices.
• Work with sales in quoting order lead times to insure receipt of customer orders.
• Communicate to sales/marketing current lead times.
• Archive General Order Folders per Product Line requirements.
• Plan and lead daily production meetings to ensure effective internal communications relating to company manufacturing schedules.
• Work with drafting to release drawings on Plant Order Manager when complete.
• Responsible for Customer Expeditor Visits
• Creates Customer Status Reports when requested.
• Performs 5S duties/rotates auditor position
• All employees are expected to comply with the environment, health and safety guidelines
• Responsible for making sure all orders invoice correctly at the close of the month
• Responsible for working with credit department to remove credit holds
• Responsible for archiving orders once a year
• Represent CS in meetings/VSM, project meetings
• Represent CS in Tier meetings
• Lead CS tier meetings

Qualifications:

BASIC REQUIRED QUALIFICATIONS:

• Bachelor's degree from an accredited institution.
• Minimum of 2 years experience in a manufacturing/operations environment.
• No relocation assistance is offered for this position. All candidates must currently reside within 50 miles geographical radius of Greenwood SC be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STM OPT plans, F-1 to H-1B, H1-B cap registration, O-1, E-3, TN status, 1-485 job portability, etc

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Engineering or Business from an accredited institution.
• Previous experience managing product commitments to customer expectations, customer invoicing, effective inventory control against product order life cycle and measuring and reporting on time performance.
• Previous project mgt experience in a manufacturing environment.

#LI-MI1

Skills:

• Proficient in Microsoft office suite (Outlook, Word, Excel, etc.)
• Effective communication skills written and oral.
• Proficient time management skills, ability to work within cross-functional teams, able to drive for results independently, and possess strong multitasking skillsets.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Client-provided location(s): Greenwood, SC

Job ID: Eaton-56647Greenwood

Employment Type: OTHER

Posted: 2026-01-17T18:38:55