Customer Service Representative

Eaton Lakeside

At Eaton's Lakeside facility, we don't just manufacture components-we engineer precision. As a global leader in conveyance systems for the aerospace and defense industry, our site delivers mission-critical hoses, couplings, ducting, and sealing solutions that power some of the world's most advanced aircraft. This is where innovation meets reliability, and where every product plays a role in keeping fleets airborne and operations secure.

What you'll do:

To manage the regular business interactions with selected Key/Strategic customer as the main point of contact, liasing between tactical customer buying team and the Lakeside Production, Planning and Intercompany suppliers intercompany suppliers.

• Management of selected customer demand through order entry and loading of schedules downloaded from customer portals (e.g. CEVA Matrix) into the ERP system.
• Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system
• Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals
• Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders
• Maintain knowledge and train others to navigate and manage customer websites
• Analyze and report on internal and external key customer metrics as it relates to delivery and quality; collaborate with customer to ensure data integrity.
• Utilize the customer complaint process for all significant customer concerns and follow up for resolution, including communication of Lines of Balances to the customer
• Contract review - work within cross functional teams to develop action plans to close out gaps in meeting customer specifications.
• Use of Customer 360 tool to track customer issues, satisfy CRR actions, prepare proposals/quotations.

Qualifications:

• Bachelor's Degree in Business Mgmt (or related) from an accredited institution.
• 1-3 Years Experience of working in the Aerospace Industry. Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection and quality policies

Skills:

• ERP, Microsoft Office (incl. Excel, PowerPoint, PowerBI)
• Excellent communication skills (written and verbal), Customer Service attitude, strong attention to detail, problem solving mindset

What We Offer

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen.

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Client-provided location(s): Redditch, United Kingdom

Job ID: Eaton-60983Redditch

Employment Type: OTHER

Posted: 2026-03-25T18:47:16