Customer Project Manager (Order Manager)

Eaton is looking for Customer Project Manager (Order Manager)

This position will be located in our plant in Schrems electrical sector - enclosures/power distribution components)

Job profile:

Lead and coordinate customer Low Voltage System Assembly (LVSA) projects from purchase order to final delivery, ensuring on-time execution, clear customer communication, and effective alignment across engineering, procurement, production, testing, and logistics.

LVSA Project Ownership & Execution

• Own assigned customer projects from PO receipt to shipment / handover
• Create and maintain project plans, milestones, and priorities
• Monitor progress across all phases (engineering, material readiness, production, FAT, delivery)
• Ensure customer commitments are met regarding timing, scope, and quality

Customer Interface & Communication

• Act as the primary contact for customers and Front-end team during project execution
• Coordinate technical clarifications, schedule updates, and status reporting
• Manage customer meetings, progress calls, and escalation topics
• Build strong customer relationships through proactive communication

Cross-Functional Coordination

• Coordinate internal functions to ensure smooth execution: Post-Order Engineering,
Project Buyer / Supply Chain, Work Preparation, Production

Commercial & Cost Awareness

• Monitor project scope vs order confirmation
• Drive management of variation orders / additional costs where applicable
• Escalate commercial risks or scope gaps

Quality & Delivery Focus

• Support FAT planning and customer attendance
• Ensure documentation package is ready for delivery
• Drive issue resolution to protect on-time delivery and customer satisfaction

Reporting & Governance

• Maintain accurate project tracker and status reporting
• Present project status, risks, and actions in internal reviews
• Lead lessons learned after project completion

We would like you to bring:

Degree in Engineering, Business/Industrial or equivalent practical experience

• 3+ years in project management, order management, or customer project execution

• Experience in manufacturing / engineered-to-order products preferred
• Experience with electrical equipment / switchgear / industrial projects is a strong advantage

• Understanding of project lifecycle in manufacturing environment
• Ability to read technical drawings / understand engineering topics (advantage)
• Strong planning and coordination capability

Familiarity with ERP (SAP)/ project tracking tools / Excel

• Strong customer communication skills

Good German welcome and excellent English skills

What Eaton offers:

• Competitive compensation and benefits package
• Challenging projects in dynamic and collaborative team
• Great promotional opportunities - We encourage internal promotion, whenever possible
• Excellent working environment - Safety and ethics are really important for us
• Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully
• Learning & Development - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

#LI-KF1