Life Safety Order Management Officer

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.

What you'll do:

The Project and Order manager is responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton's customers in the ME region. The incumbent will serve as a customer advocate and demonstrate a leadership role in managing complex issues related to the projects and distributions orders, while communicating with plants, Distribution Centers, Logistics, various internal departments, field sales, and assigned customers base regarding the status of orders including production schedules and logistical concerns to ensure on-time and accurate delivery of project commitments, and coordinate after sales support.

Project Manager will lead the projects and form the communication channel with customers, prepare project plan and Scope, progress reports & make sure associated project documentation are completed within agreed time. This is to ensure successful delivery of projects in hand from both commercial & technical point of view
Ensure that projects on hand are delivered within tolerance:
• Time (to project contractual completion date)
• Cost (man hours, materials and other direct costs)
• Quality (first time right)
• Customer satisfaction (Satisfied repeated customer)"
"Maintain the commercial integrity of projects and distribution orders

• Bachelor Degree or Diploma required with relevance to the job description
• 2 to 3 years of relevant experience
• Familiar with Life Safety Industry / Products: Emergency Lighting and Fire systems.
• Order Management experience is a must.
• Excellent understanding / demonstrated experience in the Order to Cash Cycle
• Familiar with country specific certification requirements such as KFF/ SASO / SABER and relevant certification bodies TUV KSA/ NCB's etc.
• Familiar with International trade regulations and compliance requirements
• ETO (Engineered to Order) order management experience.
• Customer and Plants interfacing experience.
• Process oriented with continuous improvement mindset.
• Excellent Organizational, Communication, Negotiation, Follow-up, and Presentation skills
  • Proficient in:
  o SAP
  o Microsoft office and collaboration applications.
  o English language.
  • PMP certificate is an asset.
  • Logistics, Clearance / Documentation experience is an asset. #LI-AD3