Customer Data Administrator
Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams.
What you'll do:
As a Customer Data Administrator you will support the sales and marketing organization in account and contact data management. That includes the day-to-day management of Global Customer Master Data, including the processing of creation/changes/blocking/unblocking/classification setting, grouping and/or hierarchy setting requests and monitoring data quality. You will be the primary contact for account data for the various (country) sales organizations and marketing teams and will be working with various ERP systems (mainly SAP), CRM system (C360/Oracle Siebel and Sales Force) and TPH, as well as external tools (e.g. D&B) to make sure that the account data is maintained accurately within the agreed timelines and SLA.
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- Responsible for creating and maintaining account master data in C360 CRM, ERP systems, and TPH within an agreed timeframe (SLA) and defined standards:
- Enter account master data in C360 and customer master data in SAP (and Oracle before phase-out) based upon documented processes and inputs from Sales, Customer Service, Accounts Receivable, Sales representative and Credit Management.
- Maintain (C360 CRM, Oracle, SAP, and TPH/Reltio) Customer Master database integrity and ensure efficient screening of new customers/current customers.
- Obtain further information for incomplete documents and hold requestors accountable to customer data standards, policies, and guidelines that don't meet the requirements.
- Improve continuously the consistency, integrity and availability of business relevant account data.
- Develop an understanding of end to end account creation and processes to provide quick and world class experience to our customers.
- Support the account data validation and review above systems in order to clean-up the existing account data base ensuring adherance for guidelines and standards.
Qualifications:
Degree in Business Administration or equivalent.
1-3 years' experience in similar role e.g. (Master) Data Analyst, Customer Service, Order Management.
Skills:
Basic ERP skills (Oracle, SAP) would be a plus
Excellent communication skills in English, both written and verbal. Additional European language (e.g. German or French) a plus, but not essential.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)