Credit and Collections Analyst

Eaton's Corporate Sector division is currently seeking a Credit and Collections Analyst. This position is based at our site in Moon Township, PA. Flexible hybrid work schedule available from Moon Twp, PA.

The expected annual salary range for this role is $67500.0 - $99000.0 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Job Responsibilities:
• Analyze and develop collections strategy and methodology specific to customer portfolio to optimize timely payment of receivables.
• Thorough review of customer contracts to proactively ensure invoicing requirements are met.
• Communicate with internal and external customers to ensure prompt payment of receivables.
• Develop strategic relationships with internal/external customers and suppliers. Provide customer service support.
• Negotiate customer discrepancies or disputes to resolution and document root cause.
• Research and reconcile customer payments.
• Provide financial order management support to ensure invoicing requirements are met, effect timely payment, and minimize risk of customer disputes. Raise credit exposure risks where needed.
• Provide credit risk analysis and recommend credit limits where needed in accordance with established limits of authority matrix. May include analysis of customer financial statements.
• Maintain accurate credit and collection files. Maintain electronic collection notes for each customer account.
• May be responsible for training new credit and collections team members and others as needed.
• Document root causes of issues that impact receivable aging. Report findings to management and suggest possible courses of action to remedy.
• Develop and implement process improvements to reduce or eliminate internal and external errors. Will need to communicate effectively with all internal and external stakeholders.
• Assist where needed to ensure orders are reviewed and approved in a timely fashion. Obtain approval for release in accordance with established limit of authority matrix.
• Support deduction resolution efforts of deduction analyst(s) assigned to portfolio.
• Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
• Abide by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics Policy at all times.

Qualifications:

Required (Basic) Qualifications:
• Bachelor's Degree from an accredited institution
• Minimum three (3) years Credit, Collection, AR Receivables, Customer Finance, or Customer Service-related experience.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Moon Township, PA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Must be able to work in the United States without corporate sponsorship now and within the future.

Soft skills:

Position Criteria:
• Strategic thinking demonstrating effective evaluation and problem-solving skills
• Strong business writing and professional communication skills
• Strong customer focus and interpersonal skills
• Ability to apply basic accounting principles in the interpretation of customer financial statements
• Strong ethics, values and the ability to influence and impact others' decision making
• Keen attention to detail
• Ability to deal with ambiguity and make decisions under minimum supervision
• Ability to develop relationships with internal and external customers