Credit and Collections Senior Analyst

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What you'll do:

• Responsible for credit risk management and collections for new Electrical business across APAC, with a focus on China and SEA. The role involves assessing receivable and delinquency risks, reviewing commercial and contractual terms related to payment and deductions, partnering closely with Sales and Project teams to mitigate collection risks, and supporting the preparation and continuous improvement of credit control and cash collection reporting. Drive the integration of credit management and collections activities for newly established business operations into the company's standardized processes, governance structure, and operating model to ensure consistency, compliance, and effective risk management.
• Drive the integration of credit management and collections activities for newly established business operations into the company's standardized processes, governance structure, and operating model to ensure consistency, compliance, and effective risk management.
• Standardize collection processes across APAC, including escalation paths for dispute resolution. Develop differentiated credit control and collection policies based on country, industry, and customer type.
• Manage delinquent accounts and coordinate legal actions or insolvency proceedings.
• Develop solutions for long-aged past-due that cannot be resolved through legal means (e.g., favorable court rulings with unenforceable outcomes).
• Drive the reduction of recurring past-due receivables, with a particular focus on distributor and OEM accounts, by implementing effective collection strategies, addressing root causes of payment delays, and proactively balancing risk mitigation with the maintenance of strong customer and business partner relationships.
• Enhance cash forecasting accuracy through analytics-driven collections pipeline management.
• Lead negotiations with key clients and high-risk customers for vital credit assessment, large amount dispute, long aged items and commercial term from agreement
• Partner with AR Accountants, Billing/Invoice Administration, Treasury, and other cross-functional teams to coordinate and resolve issues related to invoicing, payment application, cash collections, disputes, and customer account management, ensuring efficient order-to-cash operations and strong working relationships across the organization.
• 20%~30% travel.

Qualifications:

• Bachelor's degree or above in Finance, Business Administration, Law, Engineering, or a related discipline.
• Minimum 6 years of relevant experience in Credit & Collections, Accounts Receivable Management, Commercial Operations, Legal Collections, or related fields.
• Strong experience managing credit risk, collections, and dispute resolution for project-based businesses, particularly involving complex contractual and milestone-based payment structures.
• Prior experience in OEM customer and distributor management combined with commercial, credit, or collection responsibilities is highly preferred.
• Experience working in law firms, collection agencies, claims management, or other professional debt recovery organizations is considered a strong advantage.
• Solid understanding of commercial operations, including pricing, shipment, forwarding, invoicing, etc.
• Experience working with multinational organizations and managing customers across China and SEA is highly desirable.
• Fluent in English and Chinese, with strong written and verbal communication skills.
• Good in Microsoft 365.
• Experience in OEM customer and distributor management.
• Good communication and negotiation skills. Ability to build and maintain effective relationships with our internal and external counterparties.

At Eaton, we don't just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.