Associate Analyst - Credit & Collections

What you'll do:

This position is to collect past due accounts receivables operations for Germany & Austria - (EMEA region). The incumbent should be proficient in German language and will be part of Credit &Collections Team. He/ She should have experience in dispute management as will have to resolve the customer disputes, meet internal as well as external customer expectations. The incumbent will reduce collection/credit risk, improve cash flow, and support in resolving customer claims/disputes.

A. Manages standard portfolio of customers with regards to receivables, collections and order review and release. Willing to work in EMEA Shift (12.30PM to 9.30 PM slot).
B. Should be proficient in German Language and comfortable handling German customer portfolios.
C. Conducts collection calls, resolve billing issues, investigate returns & credit issues
D. Liaises with plants/warehouses, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes/customer claims on unpaid invoices.
E. Negotiates customer disputes to resolution and documents root cause and highlights to appropriate levels.
F. Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics.
G. Participates in process improvement projects.
H. Communicates effectively with external and internal stakeholders.
I. Understands the entire order to cash value stream and applies the knowledge to achieve results.
J. Documents new and existing processes. Updates documents as soon as improvements or process changes come into effect.
K. Markets, trends, counsels, advises, and communicates credit department policies and procedures to company personnel.
L. Provides customer service and develops relationships with internal/external customers and suppliers.

M. Maintains accurate credit & collection files. Maintain electronic collection notes for each customer account.
N. Maintains accurate customer information for billing purposes in accounts receivable and ERP System.
Abide by Audit requirements and Rules and Regulations as and when laid by the company, government regulators and agencies at all times

Qualifications:

Bachelors/Masters Preferred

3-5 Years.

Skills:

SAP, Oracle, Get Paid, MS-O365, EDI, Power BI, Get Paid
Professional Email Writing Skills, Professional Business Telephone Conversations
Should be fluent (read, write & speak) in German & English