Lead Product Owner

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

• Excellent Technical and Communication (written as well) Skills
• Dedicated individual with good Product Management skills
• Solid understanding of Zero Trust, networking, data protection, End user experience principles.
• Knowledge of Zscaler Platform.
• Ensure that processes and tools evolve from a proactive to reactive monitoring capabilities, enabling Self-healing.
• Coordinate between support and Engineering teams to ensure effective delivery of monitoring services to the end-users
• Minimizes client service interruptions through early identification and resolution of problems.
• Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance.
• Ensures that organizational change and defined security procedures for all assigned systems are completed in accordance with client policies and procedures
• Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation and on-going support.
• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; advances appropriately
• Stay abreast of the latest monitoring technologies and trends
• Supporting service delivery goals for operational performance of the monitoring systems including:
  • Deployment of new products and services
  • Management of false positives and negatives
  • Configuration, release, and organizational change
  • Implementation of core applications supporting monitoring service support
• Must be flexible and be available to provide off-hours support when required

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

• Professional certifications in technologies from companies like Microsoft, VMware and Citrix such as MCP, MCSE, VCP, CCA or CCEA is a definite plus
• Good understanding of hands-on support of hardware, software and OS layer of a Microsoft Windows environment, both physical and virtual, in a large enterprise environment.
• Ability to learn new complex tools, methods and processes quickly to become a domain expert
• An in-depth understanding of relational databases, SQL query language, PowerShell, Microsoft SQL Server administration, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
• An in-depth knowledge of various monitoring tools including SysTrack
• Knowledge of end user computing and unified communication
• A working knowledge of networking and VDI technologies is a plus
• Strong project management and leadership skills
• Self-starter, independent worker and team player