Infrastructure Services Delivery Engineer

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

DTCC leverages event and alert management systems integrated with tools like ServiceNow and PagerDuty, to monitor our infrastructure in real-time and detect anomalies and escalate them to the correct support teams that will then review and take either reactive or proactive action for incident resolution.

The Event and Alert Management Tech Lead is crucial for ensuring the effective management of enterprise Event and Alert Management (EVM) solutions. This position is responsible for overseeing the technical aspects of EVM projects, ensuring that they align with organizational goals and deliver value. By leading the technical EVM team, coordinating with stakeholders, and ensuring the implementation of best practices, the EVM Tech Lead plays a vital role in optimizing processes, enhancing system reliability, and driving successful project outcomes and governance.

Primary Responsibilities:

• Overseeing the implementation Proficient in maintaining and maintenance of EVM solutions: This involves ensuring that the EVM tools and systems are properly configured, updated, and functioning as intended to meet the organization's needs.
• Coordinating with stakeholders: Regularly communicating with various departments, such as IT, Business, and customer service, to understand their requirements and ensure that the EVM solutions align with organizational goals and deliver value.
• Leading the technical EVM team: Providing guidance, support, and direction to the team members, ensuring that they follow best practices and work efficiently to achieve project objectives.
• Monitoring and optimizing EVM processes: Continuously reviewing and improving the processes related to event and alert management to enhance system reliability and performance.
• Ensuring project governance and successful outcomes: Managing project timelines, and resources to ensure that EVM projects are completed on time and within budget, while also delivering the expected value and benefits to the organization.

Qualifications :

• Minimum of 5 years of related experience with Event and Alert Management Technologies (ServiceNow, PagerDuty).
• Bachelor's degree preferred or equivalent experience

Talent needed for success

• Technical Documentation: Proficiency in creating and maintaining comprehensive technical documentation, including job aids, process documents, and governance materials to support organizational standards.
• Application Skills: Proficiency in using Office Applications, ServiceNow, and PagerDuty to manage events and alerts and create documentation.
• Data Analysis and Reporting: Strong skills in analyzing event and alert data to identify trends, generate insights, and produce actionable reports for continuous improvement.
• Stakeholder Engagement: Ability to engage with various stakeholders, understand their needs, and communicate updates and findings through formal and informal written methods.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Client-provided location(s): Hyderabad, India

Job ID: DTCC-211893

Employment Type: FULL_TIME

Posted: 2025-12-02T19:52:19