HR Product Portfolio & Experience Associate Director

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Human Resources is a strategic partner to the business, dedicated to managing DTCC's human capital initiatives, sustaining a work environment that promotes excellent performance across the organization and developing and retaining a global workforce that contributes to DTCC's strategy and business imperatives.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

• Product & Experience Strategy:
  • Define and evolve the strategy and multi-year roadmap for HR Products & Digital Services (systems, tools, and self-service experiences) aligned to HR and firm priorities.
  • Apply design thinking (journey maps, empathy maps) to create seamless, end-to-end experiences for employees, managers, and HR teams.
• Portfolio Governance & Prioritization:
  • Own the intake, evaluation, and prioritization framework for HR technology and digital initiatives.
  • Maintain a transparent portfolio view (demand, dependencies, risks, value realization) and provide actionable recommendations to HR leadership.
• Solution Design & Delivery:
  • Translate HR business needs into clear product requirements and high-level solution designs; ensure scalability, automation, and alignment with HR service model.
  • Partner with IT and vendors to ensure timely, cost-effective delivery of solutions.
• Stakeholder Engagement & Change Leadership:
  • Act as HR's primary business counterpart to Technology for HR Products & Digital Services.
  • Facilitate design workshops, influence decision-making, and lead communication/adoption strategies for new solutions.
• Measurement & Continuous Improvement:
  • Define success metrics (experience, efficiency, risk reduction) and use data-driven insights to optimize products and processes.
  • Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

• Experience as a Product Manager and/or Product Owner, ideally working on HR technology or other enterprise, employee-facing digital products.
• Background in portfolio, program, or project management, including prioritization, roadmapping, and leading cross-functional initiatives.
• Expertise in process and experience design, such as creating journey maps, process maps, service blueprints, or using design thinking methods.
• Strong business analysis capabilities, with the ability to translate complex HR or business needs into clear requirements, user stories, and solution concepts.
• Experience partnering closely with Technology/IT teams to shape scalable, feasible, and user centric solutions.