HR Operations Executive Director

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Impact you will have in this role:

The Executive Director of HR Operations designs and optimizes HR processes to ensure efficiency, compliance, and alignment with organizational goals. This role drives execution across onboarding, offboarding, and HR systems through standardized workflows, automation, and strong controls, delivering consistent, scalable, and compliant operations that reduce risk and enable continuous improvement. This leader ensures employee transitions are managed through well-defined, technology-enabled processes that accelerate productivity and maintain security and compliance. By integrating workflows and applying rigorous governance, the role enhances operational reliability while supporting a seamless employee experience. Partnering with senior leaders across HR, Global Security Management, Corporate Procurement, Technology, Workplace Services, and business units, the Executive Director establishes governance frameworks, clarifies process ownership, and deploys automation to streamline operations and maintain data integrity throughout the employee lifecycle.

• Strategic Leadership
  • Develop and execute an HR operations strategy aligned with business objectives and workforce lifecycle needs.
  • Partner with senior leadership to ensure processes support organizational growth and transformation.
  • Champion technology enabled initiatives that enhance scalability and operational efficiency.
• Operational Excellence
  • Oversee end-to-end HR processes, including onboarding, offboarding, and employee data management, ensuring consistency and compliance across global operations.
  • Implement standardized workflows and strong controls to deliver efficient, risk-mitigated operations.
  • Design and maintain structured programs that accelerate new hire integration and productivity while managing departures with professionalism, compliance, and security.
  • Integrate technology solutions to streamline processes and improve accuracy, efficiency, and employee experience.
• Compliance & Governance
  • Ensure adherence to labor laws, data privacy regulations, and internal policies.
  • Maintain audit readiness and implement risk mitigation strategies, including management of system access during offboarding.
• Leadership & Metrics
  • Lead and develop HR operations team, fostering a culture of accountability and continuous improvement.
  • Establish clear performance metrics and service-level agreements to measure operational effectiveness and performance, leveraging data-driven insights to refine processes.
  • Champion an integrated workforce lifecycle approach that delivers a seamless, complaint, and engaging experience from entry to exit.

• Strategic and systems thinking with strong business acumen
• Operational excellence and continuous process improvement
• Data-driven decision-making and analytical rigor
• Inspirational leadership with proven cross-functional collaboration skills
• Change management expertise and adaptability in dynamic environments
• Strong cultural ambassador and trusted relationship-builder

• Education
  
  
  • Bachelor's degree in Business Administration, Operations Management, Risk Management, or a related field (Master's degree preferred).
• Experience
  
  
  • 15+ years of progressive leadership experience in operations, governance or risk management roles.
  • Proven track record of driving process efficiency, operational excellence, and compliance in complex, global environments.
  • Experience leading large-scale process transformation and automation initiatives.
  • HR operations experience is a plus but not required; strong ability to learn and adapt to HR-specific processes.
• Skills & Leadership Attributes:
  • Strong operational mindset with expertise in workflow design, process optimization, and technology integration.
  • Demonstrated ability to lead cross-functional teams and influence senior stakeholders.
  • Exceptional analytical and data-driven decision-making skills to measure performance and identify improvement opportunities.
  • Proficiency in leveraging technology platforms and automation tools to streamline operations.
  • Inspirational leader who fosters accountability, collaboration, and continuous improvement.
  • Strong cultural ambassador with the ability to build trust and relationships across diverse teams.

• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).