HR Operations Director

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Position Overview

The Director of Global Onboarding is responsible for leading the day-to-day execution and governance of the end-to-end onboarding lifecycle for employees and contingent workers. This role oversees all operational aspects of onboarding, including preboarding, background screening, identity verification, and access readiness, ensuring processes are executed consistently, efficiently, and in line with risk and compliance requirements.

In addition to managing daily operations, this leader is responsible for actively monitoring the evolving risk landscape, identifying emerging threats related to fraud, impersonation, and onboarding vulnerabilities, and continuously enhancing controls, processes, and technologies to strengthen the program.

The role requires close oversight of onboarding volumes, issue resolution, and escalations, while driving ongoing improvements to ensure a seamless, secure, and well-controlled onboarding experience.

Key Responsibilities

Day-to-Day Operations Management

• Lead daily onboarding operations across FTE and contingent worker populations, ensuring timely and accurate execution
• Monitor onboarding pipelines, volumes, and cycle times; proactively identify and resolve bottlenecks
• Manage complex escalations related to background checks, identity verification, and onboarding readiness
• Ensure consistent adherence to policies, procedures, and controls across all onboarding activities
• Partner with stakeholders to resolve real-time issues impacting start dates, system access, and onboarding completion

• Oversee execution of all background screening processes (criminal, non-criminal, employment verification, sanctions/OFAC, adverse media, etc.)
• Manage preboarding activities including documentation, compliance checks, and candidate readiness
• Ensure all screening requirements are completed accurately and within defined timelines
• Oversee vendor performance and enforce SLAs, addressing service or quality issues as needed

• Ensure identity verification processes are consistently executed and embedded within onboarding workflows, including remote onboarding scenarios
• Monitor high-risk, flagged, or anomalous cases and drive appropriate escalation and resolution
• Implement and maintain effective controls to prevent impersonation, misrepresentation, and fraudulent onboarding activity, with particular focus on remote and distributed onboarding environments
• Partner with Risk, Technology, and key stakeholders to manage cases and drive timely remediation
• Lead response efforts for onboarding-related risk events, including investigation and issue resolution

• Continuously monitor the internal and external risk landscape, identifying emerging threats and vulnerabilities
• Assess control effectiveness and implement enhancements to strengthen onboarding processes
• Drive ongoing improvements to reduce risk exposure while maintaining operational efficiency
• Partner with Compliance, Risk, and Audit teams to align on expectations and proactively address findings

• Ensure onboarding systems and workflows operate effectively on a day-to-day basis
• Partner with HR Technology and Product teams to address system issues, enhancements, and integrations
• Identify opportunities to leverage automation, AI, and workflow tools to improve efficiency and reduce manual risk points
• Maintain strong data integrity, reporting, and audit readiness across onboarding platforms

• Serve as the primary escalation point for onboarding-related issues and inquiries
• Collaborate with HR, Talent Acquisition, Procurement, Legal, Compliance, Risk, and Technology teams
• Provide regular reporting on operational performance, risk indicators, and onboarding outcomes
• Act as a trusted advisor to leadership on onboarding operations, risks, and improvement opportunities

• Build, lead, and develop a high-performing onboarding team
• Establish clear roles, responsibilities, and performance expectations
• Foster a culture of accountability, risk awareness, and continuous improvement
• Drive consistency and standardization across regions and onboarding channels

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

• 10-15+ years of experience in HR Operations, onboarding, or operational risk-related functions
• Proven experience managing high-volume, end-to-end onboarding operations for both employees and contingent workers
• Strong knowledge of background screening, preboarding processes, and regulatory considerations
• Experience implementing and managing controls related to identity verification and fraud prevention
• Demonstrated experience handling escalations, operational issue resolution, and process optimization
• Experience supporting audits, regulatory exams, and remediation efforts
• Strong familiarity with HR systems (e.g., Oracle HCM), VMS platforms, and workflow tools
• Excellent leadership, stakeholder management, and communication skills

• Experience in financial services or another highly regulated environment
• Familiarity with global screening requirements and data privacy regulations
• Experience partnering with Information Security, Fraud, or Risk organizations
• Exposure to digital identity, verification technologies, or AI-enabled solutions

• Consistent, timely execution of onboarding activities across populations
• Reduction in onboarding delays, errors, and escalations
• Strengthened controls and effective mitigation of fraud and impersonation risks
• Positive audit and regulatory outcomes
• Continuous improvement of onboarding processes and overall user experience
• Scalable, efficient, and well-controlled onboarding operating model