Corporate Actions Associate Director (Mandatory)

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

• Oversee the accurate and timely processing of mandatory reorganization events, including mergers, reverse stock splits, name changes, bankruptcies, mandatory exchanges, and other events that do not require investor instructions
• Drive achievement of departmental KPIs and service commitments, including processing timeliness, announcement accuracy, exception aging, entitlement allocation, client inquiry response, control execution, and operational quality
• Monitor high-risk and high-value events, critical effective dates, aged exceptions, position discrepancies, agent funding or delivery discrepancies, and other operational exposures. Ensure timely escalation, ownership, and resolution before client or market impact occurs
• Make well-informed, effective, and timely decisions using operational data, trend analysis, and subject-matter expertise. Consider the potential client, financial, regulatory, and operational implications of each decision
• Strengthen accountability for measurable, high-quality results by establishing clear ownership, monitoring performance against defined targets, and addressing performance gaps through sustainable corrective actions
• Use data and root-cause analysis to identify recurring exceptions, processing errors, manual touchpoints, capacity constraints, and control weaknesses. Implement improvements that reduce risk and prevent recurrence
• Oversee the completeness, accuracy, and timeliness of event announcements, agent information, position adjustments, cash and securities movements, entitlement allocations, and associated reporting throughout the Mandatory Reorganization lifecycle
• Review and enhance the control environment by assessing control performance, evaluating trends, challenging recurring issues, and ensuring audit, compliance, and risk-management actions are completed on time and remain effective
• Build and maintain strong relationships with internal and external stakeholders to accelerate issue resolution, improve agent and client responsiveness, strengthen event processing, and reduce operational risk
• Lead departmental projects and initiatives involving process redesign, control enhancements, automation, system implementations, operational readiness, and changes to Mandatory Corporate Actions services
• Oversee performance management by setting clear expectations, coaching the team, evaluating talent, providing constructive feedback, and addressing performance or capability gaps promptly

• Minimum 8 years of related experience
• Bachelor's degree (preferred) or equivalent experience

• Highlight the expected benefits of new actions and strategies to help others understand and adapt to change
• Foster a culture in which honesty and transparency are expected
• Proactively seek feedback from others regarding personal performance and leadership effectiveness
• Ensure regular feedback is constructive, specific, and behaviorally focused
• Support an inclusive environment in which individuals are respected and recognized for their contributions
• Demonstrate data fluency and the practical use of AI-enabled productivity tools to synthesize information, generate insights, and improve execution quality