Client Lead Executive Director

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

• Serve as the primary liaison for a limited portfolio of global clients, maintaining front-to-back relationships and ensuring the delivery of the whole firm to clients.
• Cultivate and expand client relationships to improve strategic alignment and drive growth across impacted business lines and functional areas within our client set
• Expand and deepen senior level client relationships to strengthen strategic alignment, elevate DTCC's position as a trusted partner, and drive growth across products, functional areas, and markets.
• Develop trust, understanding client needs, influence decision makers and unlock new growth opportunities.
• Act as the voice of the client in influencing DTCC's future strategy and product roadmap.
• Drive joint planning and execution in partnership with clients to strategically drive industry-leading innovation and deliver measurable business value.
• Close collaboration & partnership with clients and partners to strategically drive industry-leading innovation.
• Partner internally with our General Managers across all of our businesses and associated product experts, risk professionals and operations teams to ensure seamless execution and service delivery for our clients.
• You will act as the "air traffic controller" coordinating and overseeing cross-functional teams to advance firm strategy, align with client strategies, resolve called out issues, and identify areas and opportunities for growth.
• Act as an escalation point for the most sophisticated issues, providing client perspective and advocacy to guide resolution and maintain client confidence.
• Coordinate the resolution of raised client challenges and roadblocks, resolving for both clients and DTCC alike.

• Lead the retention and growth of client revenue by minimizing churn, strengthening relationships, and driving organic growth by ensuring clients fully understand and harness the breadth of DTCC's services and solutions, while continuously demonstrating relevance through industry awareness and innovation.
• Act as a trusted advisor by uncovering opportunities that align with DTCC capabilities; engage Growth Team to drive opportunities, while providing ongoing client advocacy to enable Growth Team success and ensure client satisfaction.
• Increase revenue through organic growth, enhanced cross-selling, new product development, and targeted growth strategies
• Partner closely with growth leads (product and consulting) to drive new revenue opportunities within existing managed accounts from identification of opportunity to closure.
• Embed client insights are embedded into product innovation and go-to-market strategies.

• Ensure client engagement aligns with evolving regulatory requirements and risk frameworks.
• Lead discussion on market structure changes and operational resilience, ensuring clients are aligned with developing standard processes.
• Champion a risk management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.

• Minimum of 15 years of related experience
• Bachelor's degree preferred or equivalent experience

• Qualifications:
• 15+ years of related experience (client facing, solutions creation and delivery, senior partner coordination, broker dealer & investment banking, financial infrastructure).
• Demonstrated success leading sophisticated global client portfolios and navigating matrixed organizations.
• Proven track record to translate client and industry needs into actionable plans that drive measurable business outcomes.
• Bachelor's degree; advanced degree (master's, MBA, or equivalent experience) is a plus.