Associate Director, Onboarding Operations

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Human Resources is a strategic partner to the business, dedicated to managing DTCC's human capital initiatives, sustaining a work environment that promotes excellent performance across the organization and developing and retaining a global workforce that contributes to DTCC's strategy and business imperatives.

Position Overview

The Associate Director, Onboarding Operations is responsible for leading and supporting the operational execution, governance, and continuous improvement of global onboarding and preboarding process for employees and contingent workers in a highly regulated environment.

Reporting to the Director, Global Onboarding, this role serves as a strategic and hands-on operational leader responsible for helping establish scalable onboarding operations, compliance workforce onboarding controls, and standardize global onboarding process across regions and worker populations.

The Associate Director will oversee onboarding operations and preboarding activities including onboarding coordination, onboarding readiness, identity verification, access gating controls, employment eligibility requirements, onboarding documentation, compliance training, and Day 1 operational readiness. This role will also support the successful transition of onboarding activities into HR Operations while driving process standardization, audit readiness, operational governance, and continuous improvement initiatives.

This role partners closely with HR Operations, Talent Acquisition, Compliance, Procurement, Security, IT, Legal, and business stakeholders and provides operational leadership, mentorship, KPI oversight, and escalation management for onboarding teams supporting employees and contingent workers globally.

Key Responsibilities

• Oversee and support day-to-day onboarding and preboarding operations for employees and contingent workers across multiple regions and business units.

• Onboarding coordination and case management
• Identity verification process
• Access gating controls
• Employment eligibility verification and right to work for applicable populations.
• Onboarding documentation and agreement execution
• Compliance training assignment and tracking
• Day 1 operational readiness activities

• 7-10+ years of experience in HR Operations, onboarding, pre-boarding, or related operational functions
• Proven experience managing high-volume onboarding or pre-boarding operations for employees and/or contingent worker.
• Experience working within a highly regulated or compliance-driven environment.
• Experience developing operational processes, SOPs, governance standards, and compliance controls.
• Experience supporting audit remediation, operational risk management, or compliance initiatives preferred.
• Strong knowledge of onboarding operations, employment eligibility requirements, onboarding controls, and workforce governance practices.
• Strong leadership, organizational, analytical, and problem-solving skills.
• Ability to manage operational complexity, competing priorities, and large-scale coordination efforts in a high-volume environment.
• Effective communication and stakeholder management skills with the ability to influence cross-functional partners.
• Experience with HRIS and onboarding technologies, including Fieldglass and Oracle, preferred.

• Successful transition and stabilization of onboarding operations within HR Operations.
• Timely and compliant onboarding execution for employees and contingent workers across regions and worker populations.
• Achievement of onboarding readiness, service level, and operational KPI targets.
• Reduction in onboarding delays, operational exceptions, audit findings, and compliance gaps.
• Successful implementation of standardized onboarding processes, governance standards, and control measures.
• Effective leadership, mentorship, and operational support provided to onboarding teams and support resources.
• Strong cross-functional partnership and collaboration with HR operations, Talent Acquisition, Compliance, Procurement, Security, IT, and business stakeholders.
• Accurate execution and oversight of onboarding controls including access gating, identity verification, employment eligibility, and compliance activities.
• Continuous identification and implantation of process improvements that enhance onboarding experience, operational efficiency, workforce governance, and audit readiness.