Application Support Engineer

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have in This Role

The EAS CCS team provides enterprise-wide support for approximately 35 critical applications, including GRC and finance systems. The team is globally distributed across India, Manila, Tampa, Boston, and Dallas, and plays a key role in maintaining the reliability, stability, and availability of core business systems. As the application portfolio grows, the team is expanding its onshore support capabilities to ensure strong daytime coverage and smooth operations across all platforms.

The Application Support Associate/Engineer will provide technical and operational support across this diverse application landscape by triaging incidents, troubleshooting issues, monitoring system health, and minimizing service disruptions-particularly during onshore hours. The role includes participating in on - call rotations, performing weekend readiness checks, and partnering with engineering and development teams to maintain high service availability. In addition, this role contributes to stronger risk and control integration by proactively identifying and mitigating risks, escalating issues appropriately, and supporting application design validation through early analysis of proposed changes to ensure alignment with business requirements and improve overall system stability and quality.

Your Primary Responsibilities:

• Provide application support for ~35 enterprise applications across GRC, finance, and other operational systems.
• Monitor application performance, respond to incidents, and drive timely resolution to minimize business disruptions.
• Participate in an on - call rotation (approximately one week every two months) to support after - hours incidents and weekend system health checks.
• Perform Sunday readiness checks to ensure key URLs and business systems are operational before Monday business hours.
• Support disaster recovery activities, infrastructure changes, and planned maintenance.
• Collaborate with Application Development, Enterprise Test Engineering, and other technical teams.
• Log and track incidents using ServiceNow and follow established support processes.
• Identify gaps, recurring issues, or risks and escalate appropriately.
• Contribute to documentation, runbooks, and continuous improvement of support procedures.

Qualifications

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talent Needed for Success

• Strong experience with incident management, troubleshooting, and root - cause analysis
• Familiarity with supporting SaaS and on - prem applications
• Experience participating in on - call rotations or production support environments
• Ability to follow structured operational processes and escalate issues appropriately
• Strong communication skills and ability to work with global technical teams.

Additional Skills

• Exposure to monitoring/logging tools (e.g., Splunk, Grafana).
• Experience supporting GRC, financial, or similar enterprise systems.
• Familiarity with disaster recovery procedures.
• Basic understanding of infrastructure, networking, or cloud concepts.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

About the Team

Serves as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.

Client-provided location(s): Tampa, FL

Job ID: DTCC-212338

Employment Type: FULL_TIME

Posted: 2026-01-27T19:26:53