Support Operations Trainer

You will report into the Training Operations Supervisor on our Global Support and Integrity Operations organization.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.

You're excited about this opportunity because you will...

• Deliver and update and improve on new hire and refresher trainings using our internal LMS tool, Cornerstone (DDU)
• Be the "face of CXI" for new hires and existing tenured teammates
• Proactively identify gaps in training within CXI and institute targeted interventions by leveraging training data + AI to guide increased efficiency, performance and quality
• Cross-skill teams to better enable CXI & leaders to flex teams to handle spikes in demand or special projects
• Use your knowledge of processes across the CXI organization to suggest improvements to processes and help managers implement them
• Evaluate your learners' performance to ensure training programs are driving measurable improvements in quality, productivity, and customer outcomes.
• Use communication skills and relationship-building in in-person, virtual, recorded, and online training materials
• Develop deep expertise in a wide array of LOBs and PODs
• Collaborate with cross-functional teams and leadership during Week 0, class duration and hand-off meetings.

We're excited about you because...

• You are a team player
• You love helping people!
• You have a high bandwidth with no problem juggling multiple tasks at once
• You are a sponge, absorbing the knowledge of subject matter experts in diverse processes across CXI.
• You love thinking about new opportunities or process improvement potential
• You are a strong thought partner, helping training leadership, cross-functional leaders, instructional designers in the
• You are a strategic leader who drives key operational and training KPIs, translating your facilitation skills into clear outputs required by the role
• You are a role model of DoorDash values, consistently demonstrating empathy, ownership, bias for action, and integrity.
• You are not comfortable with the status quo-you challenge existing processes, do not settle for "good enough," and continuously raise the bar.
• You can develop tactical, data-driven plans to improve performance in your learners to accomplish Training Operations core KPIs
• Bachelor's degree preferred
• Minimum 2 years of experience in a Training capacity
• Ability to communicate with all levels of business function
• This is not a remote position, in-office presence is required

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Client-provided location(s): Tempe, AZ

Job ID: DoorDash-7557033

Employment Type: OTHER

Posted: 2026-01-23T19:12:25