Senior Associate, Commerce Platform, Growth & Quality - Strategy & Operations

About the Team

The Commerce Platform team is DoorDash's hyper-growth business segment that aims to revolutionize the "first-party" digital experiences for Merchants and their Customers. The DoorDash Platform encompasses the full suite of DoorDash's first-party products, including digital ordering, websites & apps, delivery fulfillment, loyalty, and more. Our Platform empowers Merchants to reach and retain their Customers while maintaining their unique brand identity.

We are helping Restaurants grow their same store sales through all of their owned channels. We do that by building custom Apps and Websites that offer best in class performance. Our team's mission is to enhance our Merchants' digital experiences and, in doing so, drive exponential growth for the Platform business.

About the Role

• Scale a new offering that is a pivotal strategic bet for the company
• Help merchants customize and optimize their first-party digital ordering experience
• Work on high-visibility initiatives alongside cross-functional leaders in Product, Engineering, Strategy, and Operations
• Leverage a data-driven approach to prioritize where you spend time and where merchants should invest resources
• Improve product health by proactively detecting issues, driving resolution, and strengthening the platform over time

• Join a unique startup opportunity within DoorDash with an aggressive growth trajectory at the ground floor. You'll get to work on multiple parts of the business over time, grow your toolset, and collaborate with world-class leaders.
• Analyze: Leverage complex datasets and qualitative inputs to generate insights and recommendations. You will use data and experimentation to refine processes and drive measurable improvements for internal and external stakeholders.
• Influence: Influence the product roadmap by gathering merchant feedback, surfacing product gaps, and providing data-backed recommendations to expand our total addressable market (TAM).
• Operate: Dive into the lowest level of detail to ensure successful execution. You will meticulously anticipate and address potential challenges as we rapidly scale. You will work directly with internal and external partners to implement strategies and scale processes while maintaining operational excellence.
• Strategize: Develop comprehensive strategies to support and scale the Enterprise Digital Ordering business, considering both immediate and long-term success. You will tailor strategies to leverage DoorDash's technology and maximize impact & growth for our Restaurant partners.
• Build & own: Establish and own the infrastructure needed for massive growth in the business. From there, you will lead 0 to 1 opportunities, creating roadmaps for future growth vectors and owning key outcomes.
• Collaborate: Value and build strong partnerships with our merchant partners and across DoorDash, including Product, Engineering, Account Management, Analytics, Finance, and many others. You will work together to bring your strategies to life.
• Communicate & advocate: Represent the DoorDash brand with humility and a customer-first mindset. You will navigate ambiguous environments and provide structure for undefined opportunities by creating playbooks and templates. You will precisely communicate your plans to align your team and cross-functional partners with your goals.

• You have have relevant experience: 3-5 years of working experience in roles such as but not limited to: startup/ tech/software strategy & operations, product management or banking, consulting
• You have a strong growth sense: you know the difference between signal and noise, how to pull levers to iteratively optimize within a feedback loop.
• You're a strong communicator: you can interface with senior audiences, internally and externally; you can easily articulate complex details and help audiences quickly understand the "so what".
• You're comfortable working with data: Can leverage SQL or other comparable tool to analyze trends, uncover insights, and drive strategic decisions
• You've been told you have a high EQ: you know how to "read the room" and can quickly build rapport + credibility with XFN partners (esp technical and senior audiences).
• You have an extreme sense of ownership: you take full responsibility for your scope of work. You are proactive in solving ambiguous problems and inspire your teammates to excel.
• You're detail-oriented: you have meticulous attention to detail, ensuring no small element is overlooked. Your thoroughness helps you anticipate issues and plan beyond immediate tasks.
• You're even-keeled: you thrive under pressure and maintain a sense of calm when facing challenging and time-sensitive goals.
• You're a builder: you thrive on building from the ground up. You excel at creating structure and process, and you're resourceful in figuring out answers to complex questions with minimal oversight. You've used many software tools and are ready to dive into learning how to leverage new ones.
• You're low ego: you want to GSD and are willing to do whatever it takes to make that happen; no responsibility or task is too trivial or "too tactical."
• You move fast: speed excites you. You prefer to achieve results today rather than waiting for tomorrow.
• You can toggle between strategic and tactical: you're equally comfortable with thinking through complex problems and getting into the weeds to execute.
• You are an eager learner: ecomm, tech and digital spaces are rapidly evolving, but you enjoy learning how to incorporate new technologies into your approach and are ready to self-teach by diving into technical documentation.

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).