Representative, MXO Menu Updates
5 days ago• Mexico City, Mexico
About the Role
Representative, MXO Menu Updates, you will be the primary architect of a Merchant's digital storefront. You will balance technical precision in menu management with high-level hardware troubleshooting. This role requires a "Product Expert" mindset-someone who can navigate complex internal tools while providing an empathetic, world-class support experience through Inbound, Outbound, and Email channels.
Core Responsibilities
- Menu & Storefront Excellence
- Execute precise menu updates and modifications (Modifiers, pricing, and photos).
- Guide merchants through the DoorDash Portal, empowering them to manage their digital business effectively.
- Maintain a high level of attention to detail when reviewing and verifying sensitive account information.
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- Specialized Hardware & Connectivity Support (Tablet Backup)
- Serve as the primary backup team for Tablet Support, performing end-to-end troubleshooting for merchant devices.
- Identify and resolve software and hardware issues, including network connectivity, application errors, and power issues.
- Guide merchants step-by-step through technical resets and hardware credentialing.
- Operational Mastery & Documentation
- Navigate and manage multiple platforms simultaneously (multitasking expertise).
- Adhere strictly to established workflows, operational procedures, and quality standards.
- Ensure every interaction is documented with professional-grade notes to maintain a "Single Source of Truth" for the merchant's history.
- Relationship Management
- Demonstrate "Customer Passion" by building trust with restaurant owners and managers.
- Provide accurate, valid, and complete information using approved DoorDash methods and tools.
- Handle escalations with professionalism, empathy, and a focus on positive outcomes.
- Investigative Thinking - Ability to independently investigate cases end-to-end, verify information through the proper channels, and reach the most accurate solution for the Merchant
Key Requirements / Profile
- Technical Aptitude: Comfort with troubleshooting Android-based hardware and complex network/connectivity issues.
- Detail-Oriented: Ability to handle data-heavy menu updates where a 1% error can impact a Merchant's revenue.
- Communication: Exceptional verbal and written skills in both Spanish and English
- Adaptability: Ability to shift focus between data entry (Menu) and technical support (Tablets) seamlessly
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Client-provided location(s): Mexico City, Mexico
Job ID: DoorDash-7639564
Employment Type: OTHER
Posted: 2026-02-21T19:03:21
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA
- Short-Term Disability
- HSA
- Fitness Subsidies
- Life Insurance
- Long-Term Disability
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Snacks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Unlimited Paid Time Off
Financial and Retirement
- 401(K)
- Company Equity
- 401(K) With Company Matching
- Performance Bonus
Professional Development
- Mentor Program
- Promote From Within
- Lunch and Learns
- Leadership Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Founder led
- Asian founded/led