Associate Manager, Strategy & Operations

About the Team

DoorDash is looking for top talent to play a pivotal role in growing our business in Canada! We are looking for someone excited about joining a fast-paced environment and driving our next wave of growth.

The DoorDash Dasher Logistics team is focused on driving cost and efficiency savings and quality improvements, business-wide (across Restaurant, New Verticals, Drive etc.), to empower operational leverage and growth. Together, we're building the world's most efficient and reliable same-day logistics platform to fulfill our vision of empowering all local businesses.

About the Role

Strategy & Operations Associate Managers are responsible for diving into some of our toughest operational problems to root cause them and run experiments to drive improvements. They are also responsible for working closely with cross-functional teams to hit goals and solve ambiguous business problems.

This role will specifically be focused on minimizing defects across the DoorDash platform, by improving our Support procedures to drive growth and retention, as well as improving our detection and elimination of Fraud. Some examples of projects include:

• Partnering with the product, engineering, and analytics teams to establish and execute on Fraud and Support goals, and to build strategic programs companywide
• Ensuring all activity on the DoorDash platform is done in good faith by building processes for the detection and management of fraud
• Completing end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
• Using data-driven decision-making to run experiments in order to improve customer experience and reduce fraud while accelerating growth
• Improving customer satisfaction on the platform and unlocking additional growth avenues for the business
• Optimizing credit & refund policies to ensure fair outcomes for our customers and drive retention
• Working with cross-functional teams to build, productize and optimize support workflows for DoorDash orders
• Getting every delivery right and ensuring that no defects occur at any point in the delivery life cycle, so that Dashers, Consumers, and Merchants alike have a great experience using the DoorDash platform

• Analyze. You'll assess the operational and financial impacts of your decisions and iterate based on data. You'll build models, frameworks, processes, and much more.
• Strategize. From first principles, you'll develop the optimal strategy for achieving efficiency in operations. You'll sign up for ambitious goals to improve the quality of deliveries.
• Build. You'll have your fingerprints on all DoorDash operations. You'll do whatever it takes to launch, get 1% better every day, and scale something completely new.
• Lead and collaborate. This role will lean into strategic, cross-functional projects with partners from different geos to ensure success during each quarter.
• Experiment. Run tests and scale insights. Embrace the challenge of having multiple paths forward and no right answer. Growing a business in a competitive market will not be easy.

• You're an operator. You have a talent for managing complex projects, turning high-level goals into actionable plans, and translating insights into scalable processes.
• You love data. You're excited to dive deep into data and tackle tough problems with logic and reasoning. You're comfortable working with large datasets, building models, and writing SQL queries.
• You bring 4+ years of experience in operations, technology, consulting, strategy, business development, banking, analytics, or within a high-growth or early-stage startup. You hold a bachelor's degree or higher - an MBA is a plus.
• You get things done. You know how to prioritize, communicate, execute, and synthesize - whether it's in your day-to-day work or through experiments designed to achieve your goals.
• You are curious. You're a learner who can structure thoughts, findings, and wins clearly. You work hard to understand how your work connects with and impacts other parts of the business, and you're driven by delivering meaningful results.
• You're unafraid of uncharted territory. Rapid change energizes you, and you thrive in new environments. You're resilient and adaptable, able to pivot quickly and move forward even when information is incomplete.
• You're a team player. You balance your own OKRs with broader company goals, making space for collaboration and shared success.
• You demonstrate leadership. You take ownership of your initiatives end-to-end, hold yourself accountable for outcomes, and drive progress with minimal guidance.
• You are collaborative. You bring people along with you, communicate proactively, and contribute to team success without waiting to be asked.