Sales Operations Analyst

Role Summary

The Sales Operations Analyst will support the Entertainment and Automotive Sales team by managing operational processes, ensuring compliance, and driving efficiency across sales workflows. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively with cross-functional teams including account managers, engineering, finance, legal and compliance teams.

The role will include providing "back office" support to allow sales managers to focus on premium business executions whilst co-coordinating with regional liaison support offices and providing customer support for other customer accounts globally.

The Analyst is also expected to leverage AI - powered tools, automation, and data intelligence to optimize sales processes, improve data accuracy, and enhance decision - making.

Key Responsibilities

The Analyst will split their time and focus across three core areas - 50% IMEA & SEA Support, 25% Europe Support and 25% Office Administration. Details given below:

Customer Service & Licensing Management

• E ngage with licensees in India, MEA, Europe & SEA (inquiries, customer onboarding, vendor set up etc.)

• Manage licensing agreements & royalty reporting processes.

• Attend in-person meetings

• Work closely with the Finance team (forecasting, revenue analysis, payment tracking)

• Maintain accuracy and consistency of data in Salesforce and Power BI systems.

• Build BI reports to support sales insights, revenue tracking, and operational KPIs.

• Assist in preparation of sales data for quarterly business reviews (QBRs) for the IMEA CP leader.

• Develop the necessary understanding of Dolby's licensed technologies and licensing procedures.

• Drive continuous improvement through experimentation with new AI capabilities in CRM, contract management, and customer engagement.

• Manage assets and inventory of demo equipment and track its movement.

• Manage merchandising requirements of the region.

• Assist with vendor payments for "Outside Marketing" spend.

• Assist with arranging customer meetings and demos in the Mumbai office.

• Occasionally assist with travel arrangements when demo equipment is being used for launches.

• Bachelor's degree in business , Finance, or related field s .

• Excellent written and verbal English language skills.

• 3 to 5 years experience in sales operations or a similar analytical role , preferably with a focus on the entertainment & automotive industr ies .

• Strong proficiency in Excel , Salesforce and data management tools.

• Working knowledge of AI - powered analytics platforms (e.g., Power BI Copilot, or equivalent).

• Excellent cross-cultural communication skills.

• Based in Mumbai area, ability to travel.

• Ability to work independently and as part of a team in a fast-paced environment .

• Proven ability to manage competing priorities and context-switch effectively between regional duties.

• Experience working with diverse teams across different time zones (Europe, IMEA, SEA

• Highly organized and detail-oriented .

• Curiosity and willingness to continuously learn .

• Affinity for t echnologies and emerging digital tools .