Lead Business Systems Analyst (Process Automation)

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We're big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Role Summary

The Lead Business Systems Analyst (Process Automation) is responsible for driving the adoption, delivery, support, and governance of the company's no-code and low-code application development and business process automation platforms. This role serves as the primary bridge between business teams and IT, enabling scalable automation, improving operational efficiency, and ensuring strong governance, security, and value realization across the enterprise automation portfolio. This role combines hands-on solution design with vendor management, training, portfolio governance, and strategic planning to ensure the organization aligns the right automation technologies with the right business problems.

This role will be based in Bangalore, India, and will report to the Sr. Manager of Automation & Governance within our IT Enterprise Applications team.

Key Responsibilities

• Business Engagement: Partner with IT and business process analysts to understand our business processes and identify automation opportunities. Guide them to the appropriate automation technology (e.g., RPA, IDP, workflow, orchestration, low-code apps, traditional pro-code apps, etc.) to fit their use cases and requirements.

• Requirements Gathering: Elicit, analyze, and document business requirements for no-code and low-code application development and process automation.
• Development Collaboration: Collaborate with automation engineers and application developers to translate business needs into scalable automation solutions.
• Communication & Training: Lead enterprise-wide communication, maintain educational materials, conduct live training, and drive adoption of no-code and low-code application development platforms and process automation tools. Support and enable citizen development at Dolby.
• Align with Other IT Teams: Proactively partner with other IT teams such as Infrastructure, Artificial Intelligence, Engineering Enablement, and Security to ensure the right automation technology is being leveraged and to ensure we have cohesive alignment with the business.

• Design & Configuration: Design, configure, and build no-code and low-code applications, workflows, and automations.
• Testing: Design and execute quality assurance, performance, and security testing to validate that automation solutions meet business and technical requirements.
• Test Automation & Testing COE: Serve as a key team member for our IT testing Center of Excellence, working with IT analysts to leverage our test automation tools to minimize repetitive, manual application testing. Train other IT teams how to use our test management suite to track test plans and results for their projects.

• Governance: Establish, maintain, and enforce governance for no-code and low-code development and automation tools, including:
• Inventory business-built applications and automations
• Track data sources, integrations, and ownership
• Ensure applications comply with legal, security, and data policies
• Automation Portfolio Management: Document requests for automation initiatives, expected effort, cost, and business benefits, and use this information to prioritize the automation portfolio.

• Vendor Management: Build relationships with our automation and no-code and low-code platform vendors. Stay current on new product capabilities, future roadmaps, and industry trends.
• Licensing Administration: Manage licensing and user administration for no-code and low-code tools, automation platforms, and collaborative work management (CWM) tools such as Smartsheet, Airtable, and similar solutions.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 8+ years of experience in IT roles serving as a business systems analyst, gathering business requirements and working with technical teams to deliver systems solutions.
• 5+ years of experience in roles specifically focused on no-code and low-code application development and business process automation.
• Experience working with enterprise-level no-code and low-code application development and process automation solutions, especially tools such as UiPath and Microsoft Power Platform.
• Experience working with collaborative work management solutions, especially Smartsheet and Airtable.
• Strong project management skills, including the ability to define the project scope, establish a timeline, coordinate resources, communicate status, and manage the delivery of results.
• Strong understanding of software development lifecycle (SDLC), testing practices, and IT governance.
• Excellent English written and verbal communication skills, including extensive experience meeting and presenting to senior executives.
• Experience working with project governance frameworks and phase-gate reviews.

• Familiarity with enterprise application landscapes (ERP, CRM, HR, Finance systems).
• Strong communication skills with the ability to influence individuals at both technical and executive levels within IT and the business.