Operations Planning & Analytics Manager
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!
As part of the Disney Cruise Line Operations Integration team, the Operations Planning and Analytics Manager is responsible for the sustainment of DCL Operational Performance Metrics tools and leveraging the data captured to identify opportunities to optimize operational efficiency and business performance across the expanding fleet. This role will also support development of internal processes, documentation, and workflow tools to help the teams work more efficiently. Reports to the Manager, Operations Integration.
Responsibilities:
Partner with Technology, Industrial Engineering, and OpSheet teams to maintain and evolve operational performance metrics tools, reporting, and visualization.
Strategically align analytics with business goals & shape the DCL operational performance analytics roadmap.
Manage a work team of partners from Industrial Engineering, CIMA, Finance, Operations, and other stakeholders from across the business to define and standardize operational performance metrics.
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Deliver comprehensive, data-driven reports and presentations that empower operations teams to address key business questions and support informed decision-making across the fleet.
Prepare analyses in support of various strategic, process improvement, and operational initiatives.
Drive process improvement and automation efforts for operations planning.
Manage sustainment and documentation of select operations planning processes and workflow tools.
Communicate regular updates to team and partners, address issues that may affect the success of projects and initiatives.
Support additional technology, accessibility, events, operations planning, and port & island development initiatives as needed by the organization.
Basic Qualifications:
3+ years experience in strategic planning, business analytics or other relevant disciplines, demonstrating exceptional attention to detail and proven analytical acumen.
Proficient with PowerPoint, Power BI, tableau and other data/metrics visualization tools.
3+ years’ experience integrating objective and subjective data from a variety of tools, including SQL.
Demonstrated ability to develop deep subject matter expertise to effectively communicate and influence decisions based on data.
Ability to translate data into clear, actionable insights for operational partners.
Experience successfully supporting high-profile projects with competing priorities and stakeholders.
Ability to strategically and flexibly adapt to evolving business needs.
Experience leading projects and driving cross-departmental solutions.
Ability to build relationships and collaborate with partners at all levels of the organization to achieve business objectives.
Proven self-starter with exceptional critical thinking, creative problem-solving, and decision-making skills.
Ability to travel both domestically and internationally based on operational needs.
Desired Qualifications:
Proficient knowledge of Disney Cruise Line
Proficiency in project management software including Smartsheet
Familiarity with DCL business systems and OpSheet
Required Education:
Bachelor’s degree in business, data analytics, industrial engineering, or other relevant field of study
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion