Trainee Cloud Support Engineer
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are looking for people who wish to grow in a dynamic Support environment. Reporting to Manager Platform Operations, the Cloud Support Engineer will be a customer focused individual that leverages his technical Kubernetes based expertise for giving best support that benefits our users.
Kubernetes is the state of the art technology that focused on hyper growth. We are providing Kubernetes based WordPress hosting that enables great opportunity for individuals who are eager to grow in a fast-paced and dynamic support environment. As an Engineer I, you will be able to apply and expand your technical expertise in Kubernetes while directly contributing to the success of users in resolving WordPress based queries.
What You’ll Be Doing:
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- Provide best support and solutions to our Customers through tickets, chat, emails, Premium Slack etc
- A desire to help people, and a strong sense of empathy for their needs.
- Be a good team player who works well in a 24/7 collaborative environment.
- Perform complex web migrations and support junior coworkers with their migration processes.
- Help customers with application troubleshooting etc, and provide support to juniors with their deployments.
- Convert complex chat queries of customers to tickets when needed.
- Help junior team members with reaction to Alerts where needed on different monitoring frameworks.
- Monitor and react to different abuse reports (Slack and emails, etc.) in close coordination with different teams.
- Assist “Team Leads” to develop and improve internal development tools and dashboards..
- Be able to cater complex queries on chats/tickets and provide support to juniors with the rest of chats/tickets.
- Be able to provide basic technical training to Juniors.
- Be able to cater complex cloudways infrastructure issues and escalate them in a timely manner to Team leads if necessary.
- Go through the chats & tickets on a weekly basis and check for the repeated issues which can be suggested as incremental improvements to devops and present them to Team Leads.
- Be able to automate any procedure with the current operations that can save team time.
Technical Skills:
- Min Bachelor’s Degree
- Fresh or 1-year experience in infrastructure management roles will be a plus
- Strong verbal and written English communication
- Strong desire to learn new things on your own
- Strong desire to work on Cloud, Linux, and WordPress
- Linux and cloud experience, if available, is a plus but not needed
- Previous experience in a customer-focused role, if available, is a plus
- A knack for learning and exploring technical concepts and things
*This is an Onsite role
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Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion