Solution Architect - Order To Cash

Our D&T team includes some of the most talented digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we'll help you become the best you can be, creating career-defining work and delivering breakthrough thinking.

About the Role

Role Title: Solution Architect- Order To Cash

Team- D&T Enterprise Architecture

Context:

Diageo Digital & Technology (D&T) is a multi-functional global shared services function created to drive effectiveness and efficiency across our core operations and achieve our productivity goals. We fuel growth for our markets through a focus on new capabilities, consistent, common and available analytics and data, and equipping our markets and functions through integrated solutions.

Within D&T, Diageo has a Global 'Enterprise Architecture' group which is a trusted and strategic partner to our business, creating the vision and strategic roadmaps that will transform our business performance through technology. Extending our planning horizon to 3-5 years, we will build plans which optimize our investment in technology, shifting from decision-making that satisfies today's requirements to anticipating the capabilities needed tomorrow.

Role Description:

The "Solution Architect Order To Cash" role will report into the Customer & Consumer Architecture Lead within the Enterprise Architecture team and will be focused on driving the technology and process transformation agenda for Customer and Commercial "back office" activities- providing thought leadership for business outcomes, and the technology and architecture to deliver them.

• You will develop the reference architecture for our Order to cash and cash to invoice capabilities, including

o Order Capture and Order Management

o Customer Service and Dispute resolution

o Credit control and credit management

o Invoice, payment collection and accounts receivable/cash application / cash allocation

o Measurement, Evaluation and performance management

• You will develop and maintain the roadmap for delivering the reference architecture

• You will create high level designs for individual OTC projects that meet the process outcomes through scalable, repeatable design patterns

A trusted advisor to D&T, Global Sales and our Global Business operations teams, you will bring your strategic insight, technical product knowledge and process optimisation expertise to influence decisions and lead the team to ensure maximum EA impact.

Top Accountabilities

The Solution Architect Order To Cash will be accountable for:

• Define document and evangelise the to-be reference architecture that supports business outcomes and drives transformational change

• Challenging the as-is business processes to drive standardisation and simplification in the delivery of to-be capabilities

• Support technology selection process for new capabilities in the customer OTC domain, ensuring fit for purpose, global scalability and adherence to our architectural standards and principles

• Stretch the Diageo business by developing, promoting and sustaining the ambitious roadmap for industry leading order processing capabilities

• Inform and educate and persuade stakeholders on the value outcomes from the reference architecture in order to prioritise adoption and investment

• Influence portfolio investments for key technology solutions in line with our roadmaps

• Provide technical consulting and advisory services to senior internal stakeholders on appropriate strategy and solutions

• Prepare packages of work for handover to delivery teams for execution by preparing and delivering architecture blueprints and design documents

• Develop and track KPIs that demonstrate Business Value from adoption of roadmaps

• Continual expansion of your architecture knowledge, constantly seeking ways to broaden exposure to the latest and greatest trends and developments in the technology space

Qualifications and Experience Required:

• Architecture Expertise:

• Demonstrated expertise designing solutions in a global enterprise environment

• Experience with architecting, designing, and implementing enterprise solutions

• Experience in commercial (B2B customer) technology strategy development, with a specific focus on Order Management and Order to Cash (OTC, O2C)

• 8 years demonstrated experience successfully delivering information technologies business solutions for large-scale global applications across multiple hardware and software platforms

• Some experience of implementing or utilizing relevant integration platforms

• Experience leading solution design during all phases of development and deployment

• TOGAF certification preferred

• undefined

• Functional Expertise:

• In depth understanding and demonstrable experience in B2B ordering capabilities, process and technology; including order capture, order management, credit control, invoice and collection processes, cash application.

• Experience with industry leading applications such as SAP, High Radius, Esker, Salesforce

• Experience of international CPG organisation with matrix functional and market archetypes

• Proven experience in Lean Six Sigma / Process Optimization methodologies

• Proven ability in all facets of Process Transformation including Process redesign, IT Strategy development, change management

• Experience in Agile project delivery methods

• undefined

• Leadership:

• Bold and strategic thinker - able to develop stretching and ambitious future vision

• Fantastic communicator - able to articulate and sell the vision to senior stakeholders

• Demonstrated ability to deliver integrated Business-IT strategy

• Building International and cross functional relationships to drive engagement

• 5 years' experience working with executive sponsors and senior business leadership teams developing and delivering strategy and operating plans with demonstrated competency

Rewards & Benefits Statement: (TE)

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

Client-provided location(s): Bangalore, India

Job ID: Diageo-JR1124513

Employment Type: FULL_TIME

Posted: 2026-04-08T23:47:56