Senior Analyst, Learning Technology

Job Title-

Senior Analyst - Learning Technology

About us-

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

Our Human Resources function brings together diverse talent to unlock performance and potential. We champion an inclusive culture and empower our people to thrive, innovate, and grow. HR plays a critical role across our global markets-identifying talent, building capabilities, and enabling business success through people.

About the team:

The Learning Operations team, part of the Employee Experience function, is responsible for delivering seamless and high-quality learning experiences. We manage Learning Management Systems (LMS), support the rollout of learning programs, and ensure smooth execution of virtual and instructor-led training.

Working closely with the Capability COE and market teams, we enable the delivery of both mandatory and business-driven learning solutions.

We are seeking a thorough and proactive Learning Operations Analyst to support the delivery and continuous improvement of our learning ecosystem.

In this role, you will play a key part in delivering learning operations, handling learning platforms, and ensuring a smooth and engaging learner experience. You will work closely with stakeholders and senior team members to support learning initiatives, maintain data accuracy, and drive operational efficiency.

Top Accountabilities

• Provide 100% resolution to SNOW tickets within 48 hours of assignment.
• Collaborate with key stakeholders when there are any service issues or complaints which need to be resolved.
• Manage extended workers learning access, and learnings.
• Ensure customers receive the highest level of service and a great customer experience.
• Support extended workers SPOC's (Single Point Of Contacts) to manage users data, course assignments and completion reports.
• Works in an absolute compliant way in accordance with the Global IM&S (Information Management & Security) and PII (Personal Identifiable Information) Protection standards.
• Own and drive Team's performance by achieving the Teams SLA's and KPI's in accordance with our performance promises.

• 2+ years of experience in a multinational, preferably service delivery environment.
• Minimum 6 months experience in LMS or other integrated LXP systems.
• Fluent English is a must - articulate with excellent Verbal and Written communication skills.
• Ability to work remotely without any impact on delivery.
• Basic MS Excel and PowerPoint knowledge is must.