Senior Analyst, Learning Operations

Job Title - Senior Analyst, Learning Operations

About the Function:
Our Human Resources function brings together diverse talent to unlock performance and potential. We champion an inclusive culture and empower our people to thrive, innovate, and grow.
HR plays a critical role across our global markets-identifying talent, building capabilities, and enabling business success through people.

About the team:
The Learning Operations team, part of the Employee Experience function, is responsible for delivering seamless and high-quality learning experiences. We manage Learning Management Systems (LMS), support the rollout of learning programs, and ensure smooth execution of virtual and instructor-led training.
Working closely with the Capability COE and market teams, we enable the delivery of both mandatory and business-driven learning solutions.

We are seeking a thorough and proactive Learning Operations Analyst to support the delivery and continuous improvement of our learning ecosystem.
In this role, you will play a key part in delivering learning operations,handlingg learning platforms, and ensuring a smooth and engaging learner experience. You will work closely with stakeholders and senior team members to support learning initiatives, maintain data accuracy, and drive operational efficiency.

Key Responsibilities:

• Provide operational support for learning delivery, partnering with Capability CoE and market teams.
• Assist in the setup, testing, and launch of learning programs within LMS platforms.
• Support content uploads, updates, and maintenance, ensuring accuracy and accessibility.
• Coordinate with domain guides to enable smooth execution of learning initiatives.
• Perform basic reporting and analysis on learning data to supervise participation and effectiveness.
• Support testing and rollout of new platform features and enhancements.
• Manage learner queries and requests through ticketing systems, ensuring timely resolution.
• Supply to continuous improvement initiatives to enhance learning operations and user experience.

• LMS platforms such as Workday or Cornerstone
• Learning Experience Platforms (LXP/UI tools)
• Reporting tools such as Power BI or Google Analytics (basic knowledge preferred)
• Ticketing systems such as ServiceNow (SNOW)

• 2-3 years of experience in learning operations, LMS administration, or HR operations
• Basic understanding of learning platforms and content management
• Solid attention to detail and data accuracy
• Good organizational and coordination skills
• Ability to manage multiple tasks and priorities effectively
• Good communication and customer coordination skills
• Willingness to learn and adapt in a fast-paced environment
• Fluency in English