Sales Support Specialist On-Trade - Austria

About the Function

This team builds the relationships that bring our products to life, partnering closely with customers across markets, channels and occasions to make sure our brands are part of moments that matter everywhere.

It's a dynamic, people-focused environment where curiosity, commercial thinking and strong relationships make the difference. You'll have the opportunity to grow your network, develop your skills and see the direct impact of your work every day.

About this role

As a Sales Support Specialist within the Austrian Commercial Team, you support the Head of On Trade, the Key Account Managers, the Sales Representatives and internal stakeholders through efficient administrative, organizational and analytical tasks. Your contribution ensures that decisions can be made based on accurate information, internal processes run smoothly, and customers receive optimal support.

Top Accountabilities

• Communicate all relevant customer agreement components to Finance, Credit Control and internal stakeholders.
• Support annual negotiations, contract handling (including DocuSign), tracking and budget integration.
• Manage allocation of limited products, including stock updates and performance analyses per KAM.
• Prepare sales and promotion analyses and calculate applicable rebates.
• Maintain customer master data, perform regular database checks and coordinate corrections with internal teams.
• Coordinate internal requests related to the AT sales warehouse including agency instructions and PO handling.
• Drive continuous process improvement in collaboration with service hubs (Budapest), Trade Terms and Commercial Finance.
• Prepare, update and distribute product specification sheets, master data, descriptions and images.
• Create and distribute promotions, newsletters and communications regarding price or product changes (SKU/EAN/downsizing).
• Prepare and send customer offers, including adapting content to customer-specific text templates.
• Enter contracts into Contract Management, document and archive all relevant files.
• Create invoices, collect supporting documents and follow up on outstanding invoices including trade spend topics.
• Support presentations, reporting, events, trade fairs and internal meetings.
• Manage evidence collection (e.g., Mappis, retailer websites).
• Coordinate creation of visuals (advertisements, marketing materials).
• Organize samples and handle general administrative office tasks.
• Act as Health Ambassador, including weekly reporting and participation in KAM calls.

Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team.

Together, we're constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you'll have the opportunity to contribute, make an impact and play your part in making life's moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Client-provided location(s): Vienna, Austria

Job ID: Diageo-JR1129572

Employment Type: FULL_TIME

Posted: 2026-09-10T20:19:06