Sales Operations Manager, Key Accounts

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world's most iconic drinks. From Johnnie Walker anda Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life's moments - from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life's moments mean a little more.

About the Function

Sales is where our brands meet the real world.

This team builds the relationships that bring our products to life, partnering closely with customers across markets, channels and occasions to make sure our brands are part of moments that matter.

It's a dynamic, people-focused environment where curiosity, commercial thinking and strong relationships make the difference. You'll have the opportunity to grow your network, develop your skills and see the direct impact of your work every day.
Sales Operations Manager - Key Accounts

About this role
The Sales Operations Manager helps turn Key Account customer plans into clear priorities and executable direction for Off-Premise Spirits markets.

Team Structure: Reports to the Director, Sales Operations - Key Accounts and works as part of the Key Accounts Sales Operations team. The role partners closely with Key Account customer teams, regional sales teams, distributor partners, and specialist functions including Trade Activation, Revenue Growth Management, Innovation, Supply, and Analytics.

Role and Responsibilities

• Customer-to-Market Planning: Translate national customer plans into clear market priorities, actions, owners, and execution expectations.
• Regional Planning: Lead cross-functional planning with regional sales teams, incorporating local priorities, customer opportunities, and execution realities into the plan.
• Field Readiness: Turn approved customer, brand, pricing, innovation, supply, and promotional inputs into clear, current guidance that field teams can use to execute.
• Execution Follow-Through: Track actions, risks, dependencies, and execution gaps; route issues to the accountable owner and ensure decisions are communicated back to the field.
• Performance and Insights: Use customer and market performance to identify gaps, prioritize opportunities, and define the actions needed to improve execution.
• Cross-Functional Leadership: Connect customer teams, regional sales, distributor partners, and specialist functions to create alignment, simplify communication, and close the loop between plans and market results.