Retail Operations Manager

Retail Operations Manager

Location: Scotland (mainland)

Permanent, full-time

Closing date: 13th May 2026

About us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.

About the Function

Our Scotland Brand Homes are world-class visitor experiences that combine retail, hospitality and storytelling to bring our whisky brands to life. Retail plays a critical role in delivering exceptional guest experiences while driving commercial performance and supporting our direct-to-consumer business.

About the team

You'll join a collaborative retail team supporting multiple Brand Home locations, working closely with operations, supply chain and compliance partners to ensure seamless, high-quality retail experiences for visitors.

About the role

As Retail Operations Manager, you will ensure the smooth, compliant and efficient running of retail operations across our Brand Homes. You'll lead on operational standards, inventory and compliance, enabling teams to deliver a consistent, high-quality customer experience.

Role Responsibilities

• Develop and maintain retail processes, standards and operating procedures
• Ensure compliance across payments, stock control, promotions and retail systems
• Oversee inventory accuracy, stock takes and warehouse operations
• Manage shipping and fulfilment processes, ensuring efficiency and compliance
• Lead training and capability building across retail teams
• Use data and insights to identify risks, improve processes and drive performance

This role offers the opportunity to shape retail operations at scale, work across multiple sites and play a key role in delivering exceptional customer experiences.

Experience / skills required

This could be the right opportunity for you if you have:

• Experience in retail operations or store management, ideally in a complex or regulated environment
• Strong understanding of stock control, inventory and operational processes
• Experience driving compliance and implementing operational standards
• Ability to train, coach and support teams to deliver consistent performance
• Strong organisational and analytical skills, with attention to detail

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Competitive salary and bonus
• Generous holiday allowance
• Pension and healthcare
• Career development opportunities
• The opportunity to work across iconic brand destinations

Diversity statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

Client-provided location(s): Edinburgh, United Kingdom

Job ID: Diageo-JR1125621

Employment Type: FULL_TIME

Posted: 2026-04-30T19:16:57