Process Specialist, Procurement Operations

Job Title: Process Specialist, Procurement Operations

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the team:

About the role: (TE)

ROLE PROFILE

• The timely management and strategic coordination of sourcing requests (RFI, RFP, RFQ) and eAuctions from the business within the agreed SLA's and KPI's
• Looking for and implementing opportunities for continuous system and process improvement
• Providing strong technical support of eRFX and eAuction with strategy, content and overall event management.
• May provide recommendations on suppliers to participate in sourcing events, based on criteria such as diversity, sustainability, commercial advantage or service delivery.
• Be the champion for their defined area/portfolio of spend, including category and market/country, knowing the right sources of supply, the policies applicable and the compliance requirements as well as the external sources that can be contacted to meet the overall business requirement.
• Build proactive and positively beneficial relationships with key stakeholders, being able to influence upwards

• Play a lead role in the tendering process for goods and services, designing the process, launching eSourcing requests (RFI, RFP, RFQ) and eAuction, post-event analysis, selecting the supplier and sign off contract's requirements (if needed)
• Provide advice and direction to business stakeholders directing them to the correct sourcing channels.
• Deliver their services in a compliant manner against the agreed ways of working, KPI's and SLA's, driving an environment of high-quality service delivery and continuous process and system improvements; contributes actively in developing strategic plan to reach target KPIs
• Deliver excellent customer experience and provide accurate and efficient responses within the targeted service level agreement.
• Work and form strong partnerships with the global STP leadership, Procurement, Finance teams and related departments.

• Support the delivery of the Procurement strategic plan and seek for incremental opportunities beyond the committed savings target. Recommend new suppliers as needed, sourcing and take feedback on sourcing outcomes to meet Diageo business needs as agreed with key stakeholders.
• Build credible, sustainable relationships with internal stakeholders and suppliers.
• Maintain governance processes and compliance.
• To develop an in-depth understanding of the key existing contracts across categories. Includes understanding of and application of key commercial and legal concepts
• Managing the complex tendering process for certain spend on goods and services across the countries and market for which they have defined responsibility.
• Create contract as needed within certain defined categories of spend and agreed spend parameters.
• Responsible for driving an environment of continuous improvement, lead sourcing related system/process improvements and projects. Drive a culture of compliance and excellence to ensure the STP process is optimized. Bringing leading tendering practices and templates to procurement and stakeholders.
• Support SE leadership team to ensure milestones and objectives are always met, taking ownership and representing Procurement Operations Team or wider SE scope in projects.

• Degree educated preferably in a business or Procurement related field or relevant commercial experience in a consumer products environment.
• 6+ years of experience in Procurement and Sourcing, including but not limited to processes, ways of working, documentation and compliance requirements.
• Strong understanding of Sourcing/Capex
• Advanced business, financial, legal and commercial acumen gained from previous negotiations on sourcing projects and or contract negotiations.
• Strong analytical, inter-personal skills, communication skills, negotiation skills and project management experience
• Proven track record of consistent performance and delivery (what & how of performance)
• Mastery in eSourcing tools, Coupa and CSO will be preferred.
• Able to work proactively and effectively in cross functional and global team at all levels in an organisation.
• Language and cultural skills for the markets supported.
• Advanced communication and influencing skills.
• Proactive approach with tenacity and drive to succeed.
• Solution oriented approach to challenges
• Experience with managing individuals across multiple locations and cultures is a benefit.

• Lack of prior experience in leading negotiations, sourcing and contracting activity with limited supervision
• Lack of project management skills
• Lack of Procurement or market knowledge for their categories and markets
• Lack of experience of using sourcing tools and systems
• Lack of motivation and leadership skills
• Inability and lack of drive to prioritise actions to deliver against tight timelines.
• Inability to communicate clearly and concisely in a timely and professional manner