Process Analyst, Commercial Experience Service Delivery

Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.

Purpose of Role:

Key contributor to the effective service delivery by the E2EC processes to its business partners.

Customer experience Analyst is responsible for customer supply claim and Rejected claim resolutions. Co-ordinates pro-actively with the customers, commercial and markets of Australia region. Collaborates within the Plan & Move team to ensure no delays & the customer are highly delighted with the service provided. Documents are sent to the customer's within the stipulated time to avoid any penalties or charges imposed by the customs.

Be the first point of contact for critical issues

Be the SPOC for the Customer service team in helping the team to complete the job

Help the Team Lead and Manager with data requirement

Role Responsibilities:

Diageo Capabilities:

The role has no direct reports. The role holder should display the appropriate Diageo capabilities, specifically:

Be authentic - it is crucial that the role holder has the ability to manage and maintain great relationship with a variety of key stparticipantsnd can adapt their style to suit a diverse customer base.

Find solutions - the ability to analyse situations and find solutions to issues is a prerequisite for this role coupled with a deep understanding of how the business operates

Consistently deliver great performance - the role holder must be a self-starter and have strong prioritisation skills, staying focused on what business outcomes need to be delivered. They must channel their energy into finding solutions and demonstrate brilliant execution in all aspects of the role

Top 3-5 Accountabilities:

Supply claim management:

a. Damages/wrong stock/outdated stock Delivery

b. Damages at Delivery

c. Short Delivery on Receipt

Rejected claim management:

a. Rejected supply

b. Rejected pricing

Reporting

a. Centralized report to warehouse & transport

b. Supply claim dashboard update

c. Claims report to market

d. Price claims resolution for GT Market

e. Tier meeting/Daily status call with staekholders

Experience / skills required:

Qualifications and experience:

Basic degree

Qualification in finance or equivalent proven experience

Essential

Fluent English

Desirable:

• Claims management , OTC, Customer Service and excel experience
• Approx 4+ year experience in a relevant field
• Supply claims knowledge is an added advantage

1) Proactive

2) Take complete ownership of the process

3) Excellent Communication

4) Stake holder leadership skills

5) Provide speedy resolution to an issue

6) Be flexible

Barriers to Success in Role (Optional):

• Inability to build strong relationships
• Inability to work as a team
• Poor engagement skills with key stakeholders
• Poor communication skills
• Poor attention to detail

Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.

Flexible Working Options:

• APAC timings - 3:30am - 12:30pm (at present) but be flexible for working hours

Office based with minimal travel

• As this role has a strong internal customer focus this cannot be managed successfully on a part-time basis.

Rewards & Benefits Statement: (TE)

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Client-provided location(s): Bangalore, India

Job ID: Diageo-JR1118352

Employment Type: FULL_TIME

Posted: 2026-01-27T18:57:13