Order Management Analyst

About the team:

Role Summary - Order Management Analyst

We are looking for a professional to join the team as an Order Management Analyst, responsible for ensuring the proper execution of the order management process from order entry to final delivery, guaranteeing an efficient, timely, and highly accurate service.

This role requires a person with a strong customer service mindset, operational follow-up, and end-to-end issue resolution, working closely with logistics, sales, and internal teams. The position will be responsible for managing purchase orders, handling requests and queries, following up on reprocessing due to pricing differences or stock availability, supporting billing-related topics, and contributing to continuous improvement of processes, controls, and service levels.

We are looking for someone adaptable, organized, proactive, and detail-oriented, with the ability to work in dynamic environments and resolve operational issues effectively. As this is an external position, it is important to have strong communication skills, a service-oriented attitude, and the ability to integrate quickly into business processes.

Preferred qualifications:

• University degree.
• Experience in order management, customer service, logistics, or operations.
• English skills are preferred.
• Knowledge of or interest in automation, robotics, or process improvement is a plus.
• High learning agility and adaptability.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement:

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Client-provided location(s): Bogota, Colombia

Job ID: Diageo-JR1124209

Employment Type: FULL_TIME

Posted: 2026-03-27T19:40:20