Market Service Owner

Market Service Owner

Location: Nangor Road, Dublin

Permanent

Closing date: 6 April 2026

About us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating!

About the Function

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo's 30,000+ people work in Supply Chain and Manufacturing. It's an intricate and sophisticated operation that's the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We're committed to realising our 'Society 2030: Spirit of Progress' goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we'll help you to thrive in our inclusive culture.

About the role

Diageo Bailey's Global Supply serves the world-wide demand for Bailey's Irish Cream, and also manufactures and distributes Sheridan's, various value brands and has also developed new products such as Baileys Minis and Baileys Flavours. Baileys itself is the world's top selling liqueur brand and one of Diageo's four global priority brands. The total case volume in a given year would be approximately 8 million cases across all brands with 400 stock keeping units (SKUs) and 6,500 sales orders.

The Service and Supply team:

• Manage 6,500 orders per year.
• Deal with 400 product codes, 3 plants and 8M cases of product.
• Co-ordinate supply by sea, road, air to over 60 countries and 180 customers worldwide.

The Market Service Owner will be responsible for order execution for a number of markets. Tasks include coordinating international transport operations and assist production to meet customer demand.

There will also be a continuous improvement element to the role with expectations on improving key metrics and pulling cost out of the business where possible.

Role responsibilities

• To manage all aspects of delivery of Baileys products from Ireland to the destination in accordance to Incoterms
• To prepare and collate export documentation relating to orders in line with market requirements
• Manage order dates in line with production planning and despatch requirements.
• Liaise with marine, road, and air carriers to book capacity, secure shipping instructions, confirm shipments and resolve.
• Prepare and collate order documentation, to meet market requirements with emphasis on C&E compliance.
• Liaise with the Regional Hubs to resolve service issues
• Monitor and record reasons for order failure to support KPI measures, provide ownership for and input into corrective actions for misses.

Leadership responsibilities

• Champions service for market and leads on resolving potential service issues.
• 'Act like an Owner'. Run allocated region like a business. Accountable for critical metric delivery and cost. Great Teammate with ability to motivate and support development of others.
• Maintains awareness aspects of the business that impinge on service.
• Has the drive and commitment to overcome obstacles and get results.
• Has experienced a range of situations and knows how to get things done in an organisation: Dealing with incidents, Major change, necessary contacts.
• Excellent communication skills as will be building relationships with 'Rest of world'.
• Prioritisation of workload
• Keen to develop and progress within team and ultimately Diageo

Qualifications and Experience

• Proven experience in International logistics/Supply Chain, ideally export related
• Supply chain systems: SAP, LCT, TMS
• Awareness of Supply chain processes e.g. planning, replenishment, make to order fulfilment, manufacturing, materials and services supply
• Experience of Microsoft Outlook, Excel essential

Skills and capabilities

• Builds strong networks and relationships to help get things done - customers and partners in the supply chain
• A team worker - demonstrates that team performance matters more than individual contribution.
• Actively aids and contributes to Process Improvement
• Demonstrates commitment to high quality (information, data, documentation, communication)
• Proactively seeks out and deals with the root cause of problems - does not just fire fight.
• Responsiveness - responds quickly to requests and takes personal responsibility
• Takes initiative - is prepared to search out opportunities

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Client-provided location(s): Dublin, Ireland

Job ID: Diageo-JR1124380

Employment Type: FULL_TIME

Posted: 2026-03-26T19:30:59