Manager, Process Excellence & Change
Job Title: Knowledge Management Center of Excellence (CoE) Lead
About the Function:
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
Job Title: Knowledge Management Center of Excellence (CoE) Lead
Level: Diageo L5A
Location: Bangalore, India
Reports To: Senior Manager- Quality (L4B)
Role Purpose:
We are seeking a seasoned Knowledge Management Leader with 10-15 years of experience in the CPG/Process industry, who can drive the strategic development and execution of a global Knowledge Management CoE. The leader will partner with Global Process and Capability Owners, business units, operating/functional leaders, subject matter authorities (SMEs), L&D, HR and other partners to build, deploy and drive knowledge management processes and practices. This role is pivotal in enabling, developing and implementingknowledge management strategies to enhance the organization's operational efficiency and innovation.
Strategic Leadership
• Develop and implement an extensive knowledge management strategy aligned with Diageo's business objectives.
• Handle and maintain the enterprise-wide process taxonomy and documentation standards using technology applications and platforms.
• Champion the adoption and integration of knowledge management tools and platforms to enhance knowledge accessibility, process visibility, and decision-making.
• Oversee the collection, curation, organization, and maintenance of a centralized, accessible, and accurate knowledge repository.
• Collaborate with cross-functional teams including Digital & Technology, Global Process Owners (GPOs), and Business Excellence to embed knowledge management practices.
• Develop a knowledge-sharing culture by facilitating collaboration, leading communities of practice, and promoting continuous learning.
• Strategic partner and organisational change at multiple levels of organizational hierarchy to drive partnership with business units, subject matter authorities), and partners to identify knowledge gaps and ensure content aligns with user need
Process & Technology Integration
• Oversee the deployment, integration, maintenance of process/knowledge management tools to streamline operations/knowledge management.
• Ensure standard methodologies in process documentation, standardization, and optimization.
• Design and deliver training programs to build documentation and knowledge management capabilities across global teams.
Governance & Compliance
• Establish governance frameworks to ensure compliance with global standards in knowledge management.
• Establish governance frameworks to ensure consistency, accuracy, and compliance in knowledge assets across markets.
• Supervise adherence to policies related to data integrity and security.
• Supervise knowledge management effectiveness through important metrics and analytics, driving continuous improvement and innovation in knowledge practices.
Collaboration & Customer Engagement
• Collaborate with cross-functional teams to identify knowledge gaps and opportunities for improvement.
• Engage partners at all levels to promote the value of effective knowledge management practices.
Team Development & Leadership
• Lead a team of knowledge management professionals, providing mentorship and development opportunities.
• Drive performance through clear objectives, feedback, and recognition.
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Qualifications & Experience:
• Bachelor's or master's degree in business administration, Information Systems, or related field.
• 10-15 years of experience in process/knowledge management domains.
• Experience in knowledge management processes using tools like ARIS/SAP Signavio/Celonis etc.
• Strong leadership skills with experience leading cross-functional teams.
• Excellent communication skills with the ability to influence at all organizational levels.
• Strong understanding of process principles, documentation standards, and taxonomy frameworks.
• Experience in leading global KM initiatives and handling knowledge repositories.
• Analytical attitude with the ability to interpret data and drive insights.
• Fluent in English; additional languages (e.g., Spanish, Hungarian) are a plus.
Skills & Competencies:
• Expertise in process modelling standards such as BPMN.
• Strong analytical skills with an ability to translate complex data into actionable insights.
• Proficiency/certifications in project management methodologies (e.g. PMP/Prince II).
• Certifications in Lean Six Sigma & Business Process Quality Management
• Ability to motivate change within large organizations and PROSCI Change Management certification can be an advantage.
Success Factors:
• Strategic problem solver with a hands-on approach to execution.
• Passionate about process management, knowledge sharing, and digital enablement.
• Collaborative leader who thrives in a matrixed, global environment.
• Detail-oriented with a commitment to quality and continuous improvement.
Barriers to Success:
• Lack of attention to detail and process rigor
• Poor communication and partner engagement
• Inability to adapt to digital platforms and tools
• Weak time management and prioritization skills
Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.
Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Pension
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Woman founded/led
Company Videos
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