Manager - Credit Control

• Instill agility and resilience in our teams

Top Functional Capabilities

• Externally focused on the Debtors strategy and brilliant execution

o Strong analytical skills, including ability to interpret data and make

recommendations to drive increased business performance

o Expert knowledge of IT systems

o Demonstrates a deep understanding of what is important to the

customer and use this insight to input to our strategy

o Operates proactively to beat the competition

o Excellent at relationship building and conflict resolution

• Project Management - experience in managing projects, customer or IT

system issues from escalation to completion

• Process Improvement - Demonstrate a change mindset, analysing and

identifying simplification and transformation opportunities

• Change Management - ability to lead change programmes by

understanding the change and the benefits for the company and leading teams through change curve through excellent communication and strong leadership

• Inspire and motivate - Leads the team by example and holds people in the

team to account to provide Debtor excellence.

Key Outcomes

• Own and Champion Credit efficiencies to deliver effective, brilliant debtors

service, achieve or exceed relevant Global KPIs from an island perspective

• Play a pivotal role in a variety of strategic projects across Sales, Customer

service, trade investment and global E2EC to enable optimal customer

centric approach

• Support STC manager identifying root causes for business related issues,

recommend solutions to improve overall satisfaction

• Manage Credit BPM reporting, commentary on monthly performance and

deep dive on performance with detailed action plan, as required, to support

transformation of performance

• Develop a high-performance culture through ongoing coaching and

mentoring of individuals and the team.

• Own the people agenda with regards to decisions on resourcing, roles,

support individual's development and progression

• Shape an agile, effective, motivated Credit team, building core capabilities

in the changing world of end to end Customer Service.

• Take a leadership role in driving the change agendas as the business

continues to evolve

• Own roll-out of standardised and simplified WOW to support competitive

advantage

• Make recommendation for driving costs out of the business based on

standardisation and analysis

• Support with the development of a strong business continuity plan to

withstand any crisis.

• Own the CARM and audit framework, including the design process, report

on and resolve any control weaknesses.

• Other key deliverables as required in the role.

Qualifications and Experience Required

• 5 GCSE grade A-C including Maths and English minimum

• 3rd level education is essential

• At least 5 years in a Credit or Finance Management role in a similar FMCG

organisation, or a business services or contact centre environment.

• Project Management experience is preferred

• Strong passion for developing people with a proven ability to consistently

deliver high quality results is required

• Strong systems capability is required, preferably SAP and Salesforce, Excel and PowerPoint.

• Ability to develop and sustain relationships with key stakeholders

• Strong analytical skills and ability to draw insights and make

recommendations

• Experience of decision making and ability to influence cross functionally in a customer and commercial facing role is require

Rewards & Benefits Statement: (TE)

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

Client-provided location(s): Gurgaon, India

Job ID: Diageo-JR1120117

Employment Type: FULL_TIME

Posted: 2025-12-08T23:51:36