Junior Manager • HR Service Delivery

Job Title: Junior Manager HR Service Delivery

About the Function:

Our Human Resources (HR) team bring brilliant people together to help us continue building iconic brands. We harness the diverse talents of our people to help them excel. We champion an inclusive and collaborative culture, where all voices and perspectives are celebrated and valued.

HR is at the heart of markets around the world, finding and developing talent that will unearth new insights and inspire innovation. From creative problem solvers and entrepreneurs to scientists and engineers - whatever your experience and ideas, we'll help you to harness your talents, empowering you to be the best you can be.

About the team:

As part of the Group Reward and Benefits Operations team, you will play a crucial role in developing a high-performing and highly engaged Global Benefits Operations team. Reporting directly to the Assistant Manager - Global Reward and Benefits Operations, your responsibilities will include handling critical activities such as Benefits Purchase Order creation, invoice management and reconciliation, vendor management, report generation and distribution, and query management. Your outstanding partner management, financial control, governance application, and execution skills will be key to the success of these projects. Applying your extensive experience in HR and payroll operations, or HR and payroll service delivery, process engineering, and process simplification, you will implement guideline benefits processes and data management strategies to enhance operational efficiency and accuracy across multiple regions and time zones.

• Benefits Annual Enrolment expertise especially for Northern America region
• Northern American - Leave of absence expertise
• Ensure timely and accurate completion of all in-scope reporting activities.
• Regularly review and update Process Steps, Maps, Work Instructions, Benefits Matrices, Benefit Guides, Factsheets, and FAQs. Make them available to relevant teams, conduct necessary training, and ensure consistency and accuracy in all communications materials.
• Perform all CARM controls and data reconciliations, resolving any issues.
• Review and reconcile vendor invoices within agreed timelines to ensure payments are made as per the agreed SLA's.
• Leverage insights to see opportunities for process and workflow improvements.
• Apply strong in social skill so empower and align multiple teams, business processes, and data and technical governance.
• Drive significant simplification and efficiency in processes and systems to support the global productivity agenda.
• Ensure all controls and processes meet internal and external regulatory requirements.
• Collaborate efficiently with cross-functional teams across Diageo and with vendor teams.

• Ensure all in-scope reporting activities are completed accurately and on time.
• Regularly review and update Step Maps, Work Instructions, Benefits Matrices, Benefit Guides, Factsheets, and FAQs, making them accessible to appropriate teams, and ensuring consistency and accuracy in communications materials.
• Perform all CARM controls and data reconciliations, resolving any issues. Continuously find opportunities to improve operational efficiency and effectiveness. Implement process improvements and automation initiatives to streamline operations and drive business results.
• Demonstrate strong experience with Workday operations, ensuring all required actions are delivered in the system to facilitate benefits administration and other processes.
• Strong understanding of HR processes and data management
• Payroll experience is highly valued.
• Strong analytical, numerical, and problem-solving skills.
• Methodical, logical, organized, and flexible approach to work.
• Excellent English language skills.
• High attention to detail.
• Advanced MS Excel skills, including formulas and pivot tables.
• Experience in process mapping.
• Experience in extracting and reconciling data from various sources.
• Inability to lead change within the business.
• Difficulty in quickly establishing relationships and leading mixed business and partner teams.
• Failure to apply a continuous improvement attitude.
• Lack of credibility with internal and external partners.
• Lack of business situational awareness.
• Inability to collaborate in line with Diageo's dial-up behaviors.
• Hesitating or waiting for detailed conditions before implementing bold, innovative ideas.
• Suppressing dissent to achieve team unity.
• Disengaging when disagreeing with a decision.
• Adding extensive checkpoints to the process to mitigate risk.