Junior Manager - Customer Services

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the team: (TE)

About the role:

This role sits in the Sell to Cash (STC) team and reports to the STC Manager for Ireland.

This role is accountable for maximising the customer centric experience in Ireland through the growth of core functional skills and the development of winning mindset capability. It is imperative that the role holder has an in-depth appreciation of the trading environment across Ireland, the role is pivotal to Diageo Irelands' success.

Market Complexity:

This role is providing Customer Service in both NI and ROI

Our customer base in the IOI market is c 9,000 customers, NSV £450m and 45% market share

Role Responsibilities:

Top Leadership Capabilities

Win through Execution

• Lead bold execution in a fast-moving world
• Act like owners of Diageo by holding self and others to account for highest standards
• Inject a restlessness to win and unlock capacity to decide and act quickly

Inspire through Purpose

• Create meaning, pride and belief for others through Diageo's purpose
• Inspire teams to take entrepreneurial risks; encourage and recognise learning
• Build trust and respect in Diageo through open and honest relationships
• Celebrate frequently the impact of living our purpose

Top Functional Capabilities

• Inspire and Motivate - A Subject matter expert able to lead Customer Services Executives and other specialists by example, who demonstrates a customer centric approach to all aspects of their work.
• Brilliant Execution - Holding the team to account to execute brilliant customer service.
• Process Improvement - Demonstrate an improvement mindset, analysing and identifying simplification and transformation opportunities.

Key Outcomes

• Work with the Team Leader with deep dive on performance, transform data into insights and suggest course correction, where required making sure to address the core issues and solutions when feeding back to the team.
• Support the furtherance of a high performing culture.
• Help shape an agile, effective, motivated Customer Service team by focusing on process capability and "on the job" coaching and mentoring

Experience / skills required: (TE)

Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.

Rewards & Benefits Statement: (TE)

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Client-provided location(s): Gurgaon, India

Job ID: Diageo-JR1120124

Employment Type: FULL_TIME

Posted: 2025-11-20T18:58:26