Head of Guiness Quality & Dispense

Diageo was created in 1997 but its business is built on the principles and foundations laid years before by giants of the industry - Arthur Guinness, John Walker, Elizabeth Cumming and many more. Today, Diageo is a world class leader in beverage alcohol, producing an outstanding collection of over 200 brands and owning the top two largest spirit brands in the world, Johnnie Walker and Smirnoff and 20 of the world's top 100 spirit brands. Its portfolio also includes Crown Royal, J&B, Buchanan's and Windsor Whiskies, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.

Diageo has built a strong platform for growth - through investment in its own brands, and by acquisition to broaden the geographical footprint and category depth and range. The company's strong local business units are well positioned to win in increasingly competitive and fast-paced environments. Diageo's portfolio is well-diversified across price-tiers, enabling it to participate where consumer opportunity is greatest, and to capture shifts in consumer preference.

Diageo's culture is built and maintained by the five values that underpin its business and guide how Diageo works. At Diageo, employees are passionate about its customers and consumers and want to be the best. They give each other the freedom to succeed and value each other. Employees work hard so they can be proud of what they do and how they do it. While Diageo moves at pace, constantly evolving and improving, its values remain consistent. Diageo wants employees to live these values every day, everywhere so that Diageo can be proud of what they do and be the best that they can be.

More about Diageo is available at its web site: https://www.diageo.com/

About the Function:

Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We're operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We'll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

About the role:

• Create and deploy the technical service model Nationally, ensuring technical breakdowns are solved within SLA, and internal and external resource is optimised across territories to maximise potential for proactive callage.

• Set and deliver quality standards Nationally through clear objective setting and performance/KPI tracking of your Regional Quality Manager team, continuously deploying and optimising all quality levers, including in call standards, overflow work and equipment management.

• Support relationships with 3rd party contractors and lead brewers, ensuring regular business reviews to deliver against quality KPIs, supporting with third party budgets to manage in month forecasting & delivery

• Understand and consistently apply the controls process of in outlet activity, including the audits and asset management procedures ensuring all direct reports are competent in and adhere to these standard practices

• Coordinate the National event calendar, ensuring operational readiness for resources and equipment. Ensure quality standards are met. Confirm all direct reports have the skills to manage the end-to-end deployment process within their teams.

• Drive regional connectivity between Technical services and Commercial teams, working hand in hand with the F&T Leadership team to ensure understanding of commercial priorities and translating these to the technical action plan/deliverables.

• Directly responsible for managing a group of Regional Quality Managers by setting clear daily activity plans and priorities. You will also manage and evaluate their performance against commercial and quality benchmarks.

• Use data to drive continuous improvement in execution to remain competitive in the Quality market

• Responsible for building a positive, diverse and inclusive team culture in which teams members are motivated, coached and developed to thrive as individuals and as a team with a key focus on people related process improvement to embed the right culture across the Quality team

• Lead relevant Guinness quality transformation projects, using latest market insights and innovation and industry guidelines to unlock an outstanding service.

• Lead the ambition to scale our formats, including draught and micro draught across our Guinness and Guinness 0.0 range.

• Line manager experience with the ability to motivate, coach, develop and create high performing teams

• Inclusive mindset where differences within the team are valued and leveraged to drive stronger outcomes

• Strategic thinking & ability to evaluate and adapt plans as required

• Stakeholder engagement and ability to build strong strategic relationships internally and externally across all levels.

• Ability to create strong and productive team relationships in order to jointly deliver optimal outcomes

• Analytical problem solving and decision making with consistent record of delivering continuous improvement.

• Excellent verbal and written communication.

• Good organisational and planning skills.