Guinness Storehouse Assistant

Guinness Storehouse Assistant - Visitor Experience Team

Fixed Term Contract - 12 Month (Full Time Position)

Closing Date : 3rd June 2026

Salary: €31,824.02 +( €2,035 Flex per annum)

About us

Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognized as the world's leading tourist attraction welcoming millions of visitors every year. Since our launch in 2000, we've been on an incredible journey of growth and innovation. From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the captivating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story. In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognized for your outstanding contributions, as we unlock a brighter, more exciting future together. If this resonates with you, come join us at the Home of Guinness.

About the function

The Visitor Experience team at the Guinness Storehouse is responsible for delivering world-class visitor experiences in one of Ireland's leading tourist attractions, bringing the Guinness brand story to life for millions of guests each year.

About the role

As a Guinness Storehouse Assistant, you will act as a Guinness ambassador, delivering exceptional, engaging, and memorable experiences for visitors. You will play a key role in ensuring every guest receives a warm welcome and outstanding service while supporting the delivery of premium brand experiences.

Role responsibilities

• Deliver best-in-class customer service, ensuring every visitor feels welcomed and valued
• Guide visitors through tasting, pouring, and interactive brand experiences
• Host engaging orientations and presentations with confidence
• Uphold operational excellence, including health, safety, and service standards
• Represent the Guinness brand with pride and integrity
• Support a clean, safe, and inclusive environment for all visitors

Experience / skills required

We'd love to work with you if you have:

• Experience in hospitality, tourism, or customer-facing roles
• Strong communication skills and confidence presenting to groups
• A passion for delivering exceptional customer experiences
• A positive, energetic, and team-focused approach
• Flexibility to work across a variety of roles and schedules
• Additional languages are desirable but not essential

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits

We recognize and value performance, offering a competitive and flexible rewards and benefits package including:

• Contemporary work life balance policies and wellbeing initiatives
• Generous holiday allowance
• Lunch allowance
• Product allowance
• Bonus Scheme
• Gym Membership at Saint James Gate Gym

Diversity statement

Our purpose is to celebrate life, every day, everywhere. Creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be encouraged and celebrated for who you are just by being you. You'll be part of and help build an inclusive culture that celebrates people of different backgrounds, experiences, and perspectives.

Closing Statement

If you have a genuine passion for customer experience and hospitality, and want to be part of bringing the Guinness story to life, then this may be the opportunity for you.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

Client-provided location(s): Dublin, Ireland

Job ID: Diageo-JR1126386

Employment Type: FULL_TIME

Posted: 2026-05-27T19:27:47