Global Media Operations Manager

Global Media Operations Manager

Location: 1HQ (London)
Type of contract: Full-time, Permanent

About the Function:

Our Marketing team are creators, helping to build and nurture some of the world's most loved brands. We craft amazing connections with people around the world to celebrate our brands' legacies and reimagine them for the world today, and into the future.

Everything we do is underpinned by a deep understanding of our consumers, behaviours, trends, and technologies. Using our genius and creativity, we unlock our brands' uniqueness, understand their purpose, and put them at the heart of celebrations everywhere. Together, we're celebrating diversity and challenging stereotypes through our advertising and marketing. Wherever your talents lie, from Design to Consumer Planning, you'll be celebrated and supported in our inclusive culture.

About the team:

In Consumer Digital Transformation, our objective is to provide world-class consumer experiences that drive brand & business growth in an efficient and sustainable way. We do this via 5 'engines' focused on driving consistent capability, technology and operating models to deliver this transformation across marketing fields (Scaled Reach, Content, Digital Commerce, Marketing Effectiveness and Data) supporting markets and brands to deliver their shape of A&P. These engines are enabled by a transversal MarTech Transformation Office, to scale these kinds of outcomes in repeatable way.

About the Role

The Global Media Operations Manager is a critical executional role, responsible for maintaining operational precision across reporting, technology enablement, and governance workflows. Working closely with the Global Media Operations Lead and external partners, this role helps connect global frameworks to market delivery.

Key Responsibilities

• Operational excellence: Drive implementation and activation of key media operations initiatives and track delivery and impact progress across markets.
• Reporting & Analytics: Own reporting dashboards and performance trackers ensuring data accuracy and timely updates.
• Partner Engagement: Support vendor and agency communications, scheduling, and documentation; track contract and rollout readiness milestones.
• Governance & Compliance: Expert in Diageo's TMP, Brand Safety & Suitability, & Legal Purchase Age guidelines, supporting markets and partners on application. Owns financial management and tracking for the team.
• Knowledge Management: Own and maintain operational toolkits, newsletters, and training documentation to ensure alignment across global and regional teams.
• Ad-hoc Projects: Support pilot testing collating feedback and shaping scale-up planning. Able to aggregate and summarise key learnings.

• Highly organised, with a proactive approach to managing competing priorities.
• Analytical mindset with strong attention to detail in data handling and reporting.
• Excellent communication skills and ability to coordinate across internal and external stakeholders.
• Curious, eager to learn, and passionate about digital media, data, and technology.
• Strong team player who thrives in a fast-paced, collaborative environment.

• 5+ years of experience in media, digital operations, or marketing analytics (agency or client-side).
• Working knowledge of digital and/or social platforms platforms such as Google Ads, Meta, TTD, Sprinklr, or DoubleVerify desirable.
• Proficiency in Excel, PowerPoint, and data visualisation tools.
• Familiarity with global marketing and compliance processes advantageous.

• Accuracy and timeliness of global reporting and documentation
• Improved visibility of global media performance data
• Effective coordination of vendor and partner workflows
• Contribution to automation and process simplification projects

• We offer a highly competitive rewards and benefits package including: Modern work life balance policies and wellbeing activities
• Annual merit increases
• Annual bonus
• Share options