Director, Walmart

The Director, Customer Business Team serves as the General Manager for Diageo's Walmart Spirits and Beer business.

The role is accountable for leading enterprise customer strategy, commercial performance, organizational capability, and executive customer relationships while developing a high-performing commercial team that consistently delivers profitable growth across Walmart's physical and digital ecosystem.

Success is measured through business performance, customer partnership, organizational capability, and long-term value creation.

About the Role

The Director leads Diageo's end-to-end commercial relationship with Walmart across the Spirits and Beer portfolios.

Working closely with Walmart merchants, replenishment teams, omnichannel partners, supply chain leadership, and distributor organizations, the Director develops integrated commercial strategies that strengthen category performance while advancing Diageo's long-term growth ambitions.

The role requires balancing strategic customer partnership, disciplined financial management, operational excellence, and organizational leadership within one of the world's most sophisticated retail environments.

Customer Environment

Walmart operates at unmatched scale, requiring disciplined planning, operational precision, and enterprise collaboration.

Success requires leadership across:

• Merchandising

• Replenishment

• Omnichannel

• Walmart Connect

• Supply Chain

• Modular Planning

• Inventory Productivity

• Everyday Value

• Shopper Experience

• Data & Insights

The Director is expected to build enterprise relationships that enable Diageo to become Walmart's preferred category growth partner.

COMMERCIAL LEADERSHIP EXPECTATIONS

1. Lead With Their Business

Lead enterprise understanding of Walmart's strategy, operating model, financial priorities, shopper expectations, and omnichannel evolution.

Create customer strategies that support Walmart's objectives while strengthening Diageo's long-term business.

What Great Looks Like

The team consistently leads discussions around Walmart's business before Diageo's brands.

2. Transform Insight Into Strategy

Convert shopper, category, customer, and marketplace insight into scalable enterprise commercial strategies.

Lead Annual Operating Planning, Joint Business Planning, modular reviews, innovation strategy, pricing architecture, and omnichannel growth planning.

What Great Looks Like

Commercial strategies create measurable customer value while aligning resources across the broader Diageo organization.

3. Quantify Every Recommendation

Ensure every recommendation clearly demonstrates customer value.

Connect commercial initiatives to:

• Category Growth

• Shopper Conversion

• Basket Size

• Everyday Value

• Inventory Productivity

• GMROI

• Supply Chain Efficiency

• Omnichannel Performance

• Revenue

• Profitability

What Great Looks Like

Every recommendation strengthens Walmart's business case while advancing Diageo growth.

4. Win Through Execution

Build the commercial operating system that consistently delivers execution excellence across Walmart.

Coordinate internal teams, distributors, replenishment, customer operations, supply chain, and field execution.

Create organizational discipline around planning, execution, and accountability.

What Great Looks Like

Execution becomes predictable, scalable, and recognized as a competitive advantage.

5. Bring the Proof

Create an organizational culture grounded in disciplined performance management.

Lead business reviews, customer scorecards, investment optimization, forecasting, and continuous improvement.

What Great Looks Like

Commercial decisions improve because every investment is measured and every learning informs future strategy.

6. Shape What's Next

Represent Walmart's voice throughout Diageo.

Influence:

• Innovation priorities

• Portfolio strategy

• Resource allocation

• Commercial capability

• Omnichannel investment

• Customer strategy

What Great Looks Like

Customer insight shapes enterprise commercial thinking well beyond the Walmart business.

CUSTOMER ENGAGEMENT & ORGANIZATIONAL EXCELLENCE

The Director establishes the commercial standards that define how Diageo engages Walmart.

Every interaction should demonstrate preparation, financial credibility, operational excellence, and customer-first thinking.

The Director is responsible for creating organizational consistency across all customer engagements.

Expectations

• Customer-specific business reviews

• Executive-ready storytelling

• Fact-based recommendations

• Clear financial rationale

• Operational feasibility

• Action-oriented follow-up

• Cross-functional alignment

Every recommendation should answer one question:

"How does this make Walmart's business stronger?"

PEOPLE LEADERSHIP & COMMERCIAL CAPABILITY

The Director develops the commercial capability of the Walmart Customer Business Team.

Responsibilities include:

• Coaching two direct reports

• Building strategic thinking capability

• Developing financial acumen

• Strengthening executive communication

• Driving cross-functional leadership

• Succession planning

• Talent development

• Building an inclusive, high-performing culture

The Director creates the commercial operating rhythm that enables sustained excellence.

LEADERSHIP EXPECTATIONS

The Director models enterprise commercial leadership by:

• Knowing Walmart's business like it's our own.

• Leading with customer outcomes.

• Transforming insight into enterprise strategy.

• Building organizational capability.

• Influencing through collaboration.

• Creating clarity through disciplined communication.

• Developing future commercial leaders.

• Driving continuous improvement.

• Representing Walmart's voice throughout Diageo.

QUALIFICATIONS, SUCCESS MEASURES & ROLE SCOPE

Professional Experience

Demonstrated success leading enterprise customer businesses within large-scale retail environments.

Experience managing complex commercial organizations, executive customer relationships, cross-functional teams, and organizational capability.

Proven leadership of large customer P&Ls and strategic planning.

Measures of Success

Business

• Revenue

• Share

• Profitability

• Distribution

• Trade ROI

• Omnichannel Growth

Customer

• Executive Relationships

• Strategic Partnership

• Joint Business Planning

• Category Leadership

Organization

• Team Capability

• Succession Readiness

• Talent Development

• Cross-functional Alignment

Enterprise

• Commercial Influence

• Innovation Leadership

• Organizational Capability

• Long-term Customer Value

Role Scope

The Director serves as the enterprise commercial leader for Diageo's Walmart Spirits and Beer business.

Responsibilities include:

• Overall Spirits & Beer P&L

• National customer strategy

• Two direct reports

• Executive Walmart relationships

• Cross-functional leadership

• Omnichannel strategy

• Commercial investment stewardship

• Organizational capability development

• Enterprise customer influence

Success requires balancing enterprise customer strategy, organizational leadership, commercial excellence, and people development to deliver sustainable growth for Walmart and Diageo.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to handle your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement:

We recognize and value performance, offering our people an attractive Rewards and Benefits package.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive environment, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive environment that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mentalities, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you!

If you require a reasonable adjustment, please ensure that you gather this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

Minimum Salary

$159,225.00

Maximum Salary

$265,375.00

Client-provided location(s): Rogers, AR

Job ID: Diageo-JR1127091

Employment Type: FULL_TIME

Posted: 2026-07-21T19:12:53