Customer Supply Lead

Please note that interviews will be taking place 1st and 2nd December

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo's 30,000+ people work in Supply Chain and Manufacturing. It's an intricate and sophisticated operation that's the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We're committed to realising our ‘Society 2030: Spirit of Progress' goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we'll help you to thrive in our inclusive culture!

• Drive case fill rate of 650 m Net sales value per annum.
• Manage inventory value of $17 m and improve by 5 % annually.
• Instigate re-work and redirection of finished goods where necessary to minimize aged stock write-off by up to $ 1 m annually
• Manage Slob risk value of circa $1.5 M

• Direct liaison with our Core customer (80% THT sales) to drive casefill improvement (Increased sales) while also driving improvements in Customer Collaboration practices & initiatives. (Cost, Inventory,Service). Management of the top 7 customers meeting weekly to align commercial and supply chain plans.
• Drive and coordinate the 5 commercial streams of the advantage group. Work with commercial to deliver the diamond model consistently and drive to number one in advantage group.
• Design, lead, execute initiatives and projects with the customers in order to generate sales growth (NSV) and/or expand the profit margin (cost reduction), driving efficiencies and alignment in the end to end supply chain (Diageo- Customer) and building solid and productive relationships.
• Implement and harness joint performance score carding and collaborative forecasting with key Diageo customers (80% of Take home trade Sales) to make Diageo a leading FMCG in its customer responsiveness.
• Responsible for the design and implementation of strategies to make Diageo a leading FMCG for Supply Chain and logistics on the TAG survey. (Annual Industry benchmark review)
• Master level use of Customer Collaboration Maturity Matrix & value chain analysis tools
• Deploy and encourage the simplification/integration/collaboration agenda with the customer, finding opportunities, multifunctional project, connecting with Diageo/Customer purpose, in order to achieve the breakthrough of service level, inventory reduction and customer satisfaction.
• Ensure the cost to serve continues improvement actions to generate business profit expansion in all channels and customers.

• Managing inventory supply through engagement with customers, commercial and global supply stakeholders to maximise availability ( >CFR 98.5%) and minimizing SLOB stock (<10%) across a product portfolio delivering over €650m NSV.
• Direct liaison with Diageo Ireland board/executive members regarding issues pertaining to their market channel. (Ontrade and offtrade Northern Ireland & Republic of Ireland)
• Lead the supply chain management for all customer (proposal, negotiation, execution) aligned with business plan ensuring the Sell In growth &/or joint value creation programmes
• Act as the in-country interface for global supply liaising between Customer Service Team, Logistics and our 3rd party logistics Operator, defining the right roles & responsibilities and ways of working
• Ensure the Sales and operations planning process , and sales and operations execution cycles execution occur to a high standard.
• Manage in market inventory of all Keg, spirits, and beer products to the value of £ 13 million. Drive improvement initiatives to reduce inventory costs by 5% per annum.
• Instigate re-work and redirection of finished goods where necessary to minimise aged stock write-off by up to £400k annually.
• Responsible for supply chain CARM compliance for Diageo Ireland.Ensuring that the 5 Carm controls are implemented across 330,000 orders annually.
• Ensure the supply chain is optimised and delivers a competitive advantage that drives the business agenda (more sales with less resources)
• Understand the sourcing risks and minimise any market impact arising from international logistics complexities including alternative global product sourcing arrangements and routes to market.
• Ensure product innovations, renovations and delists delivered correctly end to end with appropriate hand-offs made between commercial and supply functions