Customer Service Agent

Customer Service Agent - Irish Brand Homes

Fixed Term Contract 12 Month

Closing Date : 2nd June 2026

About us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the function

Our Marketing team are creators, helping to build and nurture some of the world's most loved brands. We craft meaningful connections with consumers and bring our brands to life through creativity, insight and innovation. Everything we do is grounded in a deep understanding of consumer behavior, trends and experiences.

About the team

You'll be part of the Reservations Team within Irish Brand Homes, supporting customer engagement across the Guinness Storehouse, Guinness Open Gate Brewery, Roe & Co Distillery and Smithwick's Experience Kilkenny. The team manages customer interactions from booking through to post-visit engagement, ensuring a seamless and high-quality experience.

About the role

As a Customer Service Agent, you will act as an ambassador for Irish Brand Homes, delivering exceptional customer service across all channels. You will support customers from initial enquiry through to post-visit engagement, ensuring a seamless, digital-first experience while supporting ticketing operations and internal coordination.

Role responsibilities

• Deliver professional, friendly customer service across phone, email, web and social channels
• Support customers with bookings and provide accurate, up-to-date information
• Respond to and resolve customer enquiries and feedback efficiently
• Maintain accurate customer records and support CRM and ticketing processes
• Work cross-functionally with operations, marketing and finance teams to support booking delivery
• Manage B2B and internal ticketing requests, ensuring smooth coordination across stakeholders
• Identify trends and recommend improvements to enhance the customer experience

What's in it for you?
You'll gain exposure to a fast-paced, customer-focused environment, working across multiple iconic Irish visitor experiences while contributing to continuous improvement and innovation in the customer journey.

Experience / skills required

We'd love to work with you if you have:

• Experience in a fast-paced customer service environment (hospitality, tourism or reservations)
• Strong communication skills across multiple channels (phone, email, digital)
• Experience handling and resolving customer queries and complaints
• Confidence using CRM systems or booking/ticketing platforms
• Strong organizational skills and attention to detail
• A customer-first mindset with the ability to work collaboratively

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognize and value performance, offering our people a highly competitive rewards and benefits package.

Diversity statement

Our purpose is to celebrate life, every day, everywhere. Creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that values different backgrounds, experiences and perspectives.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and shape the future of celebrations.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

Client-provided location(s): Dublin, Ireland

Job ID: Diageo-JR1126375

Employment Type: FULL_TIME

Posted: 2026-05-26T19:18:01