Customer Marketing & Operations Associate

Title: Customer Marketing & Operations

Level: L6

Location: Toronto

Function: Sales - Private Retail / Customer Marketing & Operations

Manager: Key Account Manager, ON

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ROLE PURPOSE:

Support customer marketing and operations for the West Private retail business, helping translate brand/channel plans into customer-ready execution, operational coordination, and follow-through with Sales, Marketing, Supply, and Finance.

KEY RESPONSIBILITIES:

• Coordinate customer marketing, reporting and operational execution for the West account portfolio.
• Support and maintain customer activation calendars, customer materials, samples/assets, promotional logistics, launch readiness, and execution trackers.
• Support with inventory reports & communication to KAMs and key stakeholders
• Partner with KAMs, Marketing, Commercial Strategy, Supply, Finance, and customer teams to resolve issues and keep plans on track.
• Monitor execution milestones, service issues, data inputs, compliance requirements, and customer follow-up actions.
• Prepare performance updates, customer meeting materials, action logs, and operational reports.
• Support translation of brand and channel plans into field/customer execution
• Identify process improvements that improve customer service, execution discipline, and cross-functional clarity.

• Customer marketing execution calendar and operations trackers for West.
• Customer materials, launch/activation support documents, and status reports.
• Action logs, issue trackers, and cross-functional follow-up summaries.
• Performance snapshots and execution scorecards.
• Improvement recommendations for customer service and field-to-market execution.

• 3+ years of customer marketing, sales operations, sales support, commercial operations, or project coordination experience.
• Strong organization, attention to detail, communication, and stakeholder-management skills.
• Ability to manage timelines, customer materials, data, and cross-functional dependencies.
• Experience in retail, beverage alcohol, CPG, customer service, or regulated channels preferred.
• Comfort working with sales teams, marketing teams, and operational partners.