Credit Controller

Job Title: Credit Controller

Join our Justerini & Brooks team

Justerinis & Brooks was established in 1749 and is widely regarded as one of the world's leading fine wine and spirits merchants, known for the quality of its portfolio and service. It has held a Royal Warrant for supplying wine and spirits to each British monarch since 1761.

The company has sales offices in London, Edinburgh and Hong Kong and is a wholly-owned subsidiary of Diageo PLC the world's leading premium drinks business. Justerini & Brooks has dedicated Sales divisions that focus on servicing Private Clients, On-Trade, and the Off-Trade including Luxury Retail.

Purpose of Role

• To support a fast order to cash process through the timely collection and posting of payments to customer accounts.
• To provide a first class, value-added, customer experience to both private clients and on trade customers and to support the private client sales team, the on trade sales team and the Hong Kong private client sales team
• To work within a solid control environment and fully support and promote our compliance agenda.

Key Accountabilities

• Responsible for a large number of varied and complex debtor accounts both Private Client and Trade customers
• Collection of cash to trading terms
• Allocate payments to invoices on accounts
• Manage and prepare direct debit payments for customers
• Answer telephones
• Resolve customer queries including copy invoices, account amendments, proof of deliveries
• Perform credit checks for new customers and support the onboarding process
• Support an annual credit limit review for all customers
• Month end reporting of aged debt and bad debt
• Support all sales teams, private client, on trade and Hong Kong with accounting requests

Qualifications & Experience Required

• Experience in a wine and spirits business an advantage
• Credit control experience
• Excellent written and verbal communication
• Ability to build effective relationships at all levels with internal and external stakeholders
• Strong IT and data analysis skills including the use of a wine industry ERP, case management system, Excel and Power BI.
• Proven track record in a fast paced, customer facing environment
• Good attention to detail
• Open to change and continual development

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you!

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Client-provided location(s): London, United Kingdom

Job ID: Diageo-JR1123415

Employment Type: FULL_TIME

Posted: 2026-03-03T19:17:59