Brand Home Guide

Brand Home Guide

Lagavulin Visitor Centre

Full-time, Fixed Term Summer Contract ending 31st October 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

About us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
About the Function

Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive tours, tastings and retail. They play a key role in engaging visitors from around the world and building lasting connections with our brands.
About the team

You'll be part of a passionate and ambitious team at Lagavulin, delivering unforgettable experiences and sharing the story of Scotch whisky with visitors from across the globe.
About the role

As a Brand Home Guide, you will deliver engaging tours and exceptional customer service, creating memorable visitor experiences while bringing the Lagavulin story to life through tastings, storytelling and retail interaction.
Role Responsibilities

• Deliver immersive tours and tastings to visitors from around the world
• Provide outstanding customer service throughout the full visitor journey
• Support ticket sales, guest engagement and experience delivery
• Promote and sell products within the retail space
• Assist with events and special experiences across the site
• Act as a brand ambassador, sharing the story of Lagavulin and Diageo

This role offers the opportunity to develop your skills in hospitality, storytelling and brand experience while working in a truly unique and inspiring environment.
Experience / skills required

This could be the right opportunity for you if you have:

• A passion for customer service and delivering great experiences
• Experience in hospitality, tourism or retail environments (preferred)
• Strong communication skills and confidence engaging with people
• A collaborative mindset and ability to work as part of a team
• Flexibility to work evenings, weekends and busy seasonal periods

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Salary of £26,678.31 per annum plus bonus
• Product allowance
• Contributory pension scheme
• Share purchase scheme
• Generous holiday allowance

Diversity statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

Client-provided location(s): Ballymena, United Kingdom

Job ID: Diageo-JR1122952

Employment Type: FULL_TIME

Posted: 2026-04-30T19:16:57