AVP, HR Operations
About Us :
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
Context/Scope:
The HR Operations team is engaged in the administration of a broad range of HR activities associated with the employment cycle. The team acts as the first point of contact for queries from managers and staff across the marketand alsoprovides a comprehensive administrative support service to the human resources team, supporting projects undertaken within the human resources department. The AVP - HR Operations will lead the provision of a high-quality and adaptable HR service,coordinatingworkflow and ensuring that the operations team is effectively motivated in the continuous improvement of all HR Operations
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Dimensions:
Financial
Responsible for ensuring operational efficiency, SLA adherence, and effective service delivery across HR Operations
Market/Role Complexity
Partners with market stakeholders, First Point Leadership team, Global Process Delivery teams, internal customers, and external customers to lead operations across assigned markets and ensure consistent service delivery
Leadership Responsibilities
Leads, mentors, and develops HR Co-ordinators and HR Assistants to ensure excellent performance, continuous development, andstrong teamcapability.
Purpose of Role
To lead a high-quality HR Operations function by ensuringaccurate,timely, and customer-focused service delivery while driving process improvement, simplification, and operational excellence across the team
Top 3-5 Accountabilities
Lead the team to ensure delivery of an excellent andaccurateHR operations service to customers.
Lead a culture of innovation by championing AI-enabled ways of working, encouraging constructive challenge, and creating a psychologically safe environment where teams continuously simplify, transform, and improve HR services while delivering measurable business value.
Act as a role model for HR Co-Ordinatorand HR Assistants, mentoring and developing team members to ensure excellent performance and realization of their potential.
Supervise the delivery of HR Operations, leadingworkflowto ensureaccurate, high-quality, andtimelyprovision of services to all customers within the HR department and across the business.
Develop and evaluate team performance with a view toidentifyingways of improving performance levels.
Facilitate the development of standard operating procedures and service standards, and assess them to ensure high-quality, consistent HR service delivery.
Qualifications and Experiencerequired
- 12-16 years of experience in HR Operations,
- People management experience in HR Operations
- Working knowledge of HR information systems and reporting tools is essential, and prior experience with Workday, SNOW, EIC, or SAP HR applications is desirable.
- Strongproficiencyin English
- Proven problem-solving skills.
- Good Planning, Service mentality, influencing, persuasion, and conflict management skills.
- Good interpersonal and administrative skills.
- Ability to communicate with a variety of customers.
- Ability to prioritise work effectively.
- Can work effectively as part of a team.
- Attention to detail and accuracy.
- Ability toobservea high levelof confidentiality at all times.
- Positive "can-do" attitude, proactive.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Pension
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Woman founded/led
Company Videos
Hear directly from employees about what it is like to work at Diageo.